The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)
There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketing) and JH Forster (VP Product) demystify these trends and share their observations and hopes for the years to come.
Check out the Awkward Silences podcast by User Interviews
Erin May: Twitter (@erinhmay), LinkedIn
John-Henry (JH) Forster: Twitter (@jhforster), LinkedIn
User Interviews: Twitter, LinkedIn, Facebook
Related NN/g Articles & Videos:
Recruiting and Screening Candidate for User Research Studies (article)
Qualitative Research Study Guide (article)
Quantitative Research Study Guide (article)
Related 1-Hour Talks:
Remote Research Trends (1-Hour Talk)
How Inclusive Design Expands Business Value (1-Hour Talk)
Upcoming Training Events:
Virtual UX Conference January 8-21 (2 half-day format)
Qualitative Research Series April 4-8 (5-day training event)
User Interviews Links:
The State of User Research 2021 Report
User Research Field Guides
Recruit 3 research participants for free on UserInterviews.com
16. What's up with DesignOps? (feat. Kate Kaplan, Insights Architect at NN/g)
As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan shares insights from her research studying design teams and offers tips for those seeking to initiate and lead DesignOps efforts as a way to make design more impactful at their organizations.
Learn more about Kate Kaplan on LinkedIn and nngroup.com
NN/g Resources Mentioned:
DesignOps 101 (free article)
DesignOps Maturity (free article)
6 Levels of UX Maturity (free article)
UX Maturity Stage 3: Emergent (free article)
DesignOps: DesignOps: Scaling UX Design and User Research (UXC course)
Other Links Mentioned:
Rosenfeld Media’s DesignOps Summit: https://rosenfeldmedia.com/designopssummit2021/
A note on companies to follow, from Kate: "There are so many teams at different organizations publicly sharing and publishing their DesignOps journeys and experiments, and I think that willingness to share is amazing and points to the greater community being built around DesignOps. Some that come top of mind to follow are Salesforce, Cisco, IBM, AirBnB, Pinterest, Athena Health, Atlassian. Most of these companies have internal design blogs or medium channels where they share their approaches."
15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock)
A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work.
Geoff's Website: geoffrobertson.me
1-Hour Talks discussed in the episode:
Blockchain & UX
Emerging Patterns in Interface Design (UX Certification eligible course)
Upcoming online events:
Intranet and Employee Experience Symposium: Nov 9-10
Qualitative Research Series (5-Days): Nov 15-19
14. Keeping Product Visions User-Centered (feat. Anna Kaley, UX Specialist at NN/g)
Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside Chief Designer, Sarah Gibbons.
Read more about Anna Kaley (NN/g bio)
Referenced courses and training series:
UX Vision and Strategy Series (Oct 18-22, 2021) with Anna Kaley and Sarah Gibbons
Product and UX: Building Partnerships for Better Outcomes
Being a UX Leader: Essential Skills for Any UX Practitioner
Lean UX and Agile
Related (free) videos & articles:
UX Vision (3-min video by Anna Kaley)
Create an aspirational view of the experience users will have with your product, service, or organization in the future. This isn't fluff, but will guide a unified design strategy. Here are 5 steps to creating a UX vision.
UX Roadmaps: Definition and Components (article by Sarah Gibbons)
13. Special Edition: What's the "UX hill" you would die on?
To kick off Season 2, we're releasing a special edition episode, inspired by a tweet posted by @AllisonGrayce in Feb 2021, where she asks followers, "what's a #ux hill you regularly die on?" Host Therese Fessenden asks both NN/g team members and members of the UXC and UXMC community what issues, topics, and principles they fiercely stand by, and shares their answers.
Guests and submissions featured in the episode (in order):
Chris Callaghan (UXMC) - UX and Optimisation Director (Manchester, UK)
Kara Pernice - Sr. VP at Nielsen Norman Group
Mary Formanek (UXMC) - Senior User Experience + Product Lead Engineer (Arizona, US)
Mary's Article: "Label Your Icons: No, we can’t read your mind. Please label your icons."
Ben Shih - UX Consultant and Product Designer (Stockholm, Sweden)
Rachel Krause - UX Specialist at Nielsen Norman Group
Anna Kaley - UX Specialist at Nielsen Norman Group
You can find also information about the upcoming UX Vision and Strategy Series with Anna Kaley and Sarah Gibbons here.
12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)
One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.
Kara Pernice's Articles and Videos (NN/g bio)
NN/g courses and articles referenced in this episode:
ResearchOps (UX certification course)
Research Repositories for Tracking UX Research and Growing Your ResearchOps (article)
Design Systems 101 (article)
DesignOps (UX certification course)
Research repository tools mentioned:
Other ResearchOps pioneers and communities:
Kate Towsey's Work (articles on Medium)
Leveling up your Ops and Research — a strategic look at scaling research and Ops (by Brigette Metzler)
ResearchOps Community (and Slack channel)
...and if you were curious what research papers launched Kara into her UX career, here are two of them:
Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.