18 episodes
Radically Personal Gladly
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- Økonomi
The world has changed. The way we as consumers communicate, transact, and how we expect to be treated by the companies we buy from; it's all changed. Which means it’s time to get Radically Personal with your customers. Radically Personal isn’t just a buzzword— it’s a customer service movement. It puts the customer at the heart of everything a company does. The result? A stronger connection with your customers, increased loyalty, and even branded tattoos! In each episode of Radically Personal, Gladly CEO, Joseph Ansanelli, connects with radically personal customer service leaders at the world’s most beloved brands. If you’re in the business of customers and curious to learn how these change agents built a Radically Personal service culture that drives their company’s growth, this podcast is for you.
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Unleashing AI to Scale Happiness and Loyalty at BARK
On this special episode of Radically Personal, we sit down with not one but two amazing guests, Nari Sitaraman and Hernan Giraldo of BARK. Together we dig into how BARK’s mission to make all dogs happy starts with the people who love them, and how a strong partnership between IT and customer service ensures no dog — or dog parent — is left behind.
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Zenni Optical’s 20/20 Vision for Exceptional Customer Service
On this episode of Radically Personal, we hear from Brian Kershon, Director of Global Customer Service at Zenni Optical. He discusses the work he and his team are doing that has landed the company a place on Newsweek’s list of top customer service companies five years in a row.
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Stellar Service and Resiliency Guide Farmgirl Flowers
In this Gladly podcast episode, hear from Founder & CEO of Farmgirl Flowers, Christina Stembel, on the brands’ success in powering customer acquisition through customer service, on how prioritizing loyalty is the future of commerce, and more.
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How KURU Footwear Provides World-Class Anticipatory Experiences
During this episode, President & Integrator of KURU Footwear, Sean McGinnis and I talk about how they provide world-class anticipatory experiences for their customers, what it means to serve with empathy and so much more.
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How Breeze Airways Merges Technology with Kindness to Transform the Airline Industry
With the slogan "Seriously Nice", Breeze Airways is reimagining customer service for brands and businesses to be the best part of a customer’s day. So, what does it look like to be Seriously Nice?
In this episode, Vice President of Guest Experiences, Danny Cox shares what it means to be Seriously Nice, how they raise the bar for guest experiences, and why they decided to omit voice as a primary channel for customer service. -
How Ulta Beauty’s Guest-Centered Approach Transforms the Beauty Industry
Ulta Beauty has redefined beauty shopping for nearly three decades with the promise, "all things beauty, all in one place."
On this episode of Radically Personal, I speak with my friend Adam Seede, Director of Guest Services at Ulta Beauty. Adam reveals the visionary grit of this retail powerhouse. Hear how Ulta Beauty weathers retail closures during the pandemic, turn guest services into a revenue driver, and continue to remain customer-focused during an accelerated shift to digital.