Resilient by Design with Rebecca Hay Rebecca Hay

So many of us have experienced the dreaded scope creep and all of the complications that come with it! I'm here to tell you that you can embrace this as an actual potential revenue source. Listen to this episode to learn how you can make scope creep work for you!
Over the decade running my interior design business, I've had my fair share of clients trying to get more work out of me and my team than we originally signed on for, and I’ve really seen how that affects my profitability and efficiency! 
In this episode, I'm sharing steps you can take that will ensure you clearly define and communicate the scope of work to your clients and what to do when this issue inevitably arises. I talk deterrents, contracts, processes, and billing tips to help you feel in control and your clients not feel blindsided!
 
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist   
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
 
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

We all need to take breaks to recharge, step away, and get re-centered and part of that break is ignoring your inbox. In this episode, I’m diving into the importance of an OOO or an Out of Office Email.
Business does not stop just because you aren't in the office, but you deserve a real chance to pause and step away. I share my own experiences of what I used to do versus what I do now when I'm incommunicado so that my clients and I both are aware of (and stick to!) boundaries and expectations. I walk through what details to keep in mind in this OOO and even when it can be useful outside of vacations.
If you’re taking time off this summer, I encourage you to set up an Out of Office Reply! If you don’t know where to get started, I’ve got you covered! Download some of my favourite OOO response templates that I’ve compiled through the years: rebeccahay.com/ooo
 
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist   
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
 
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Have you ever looked in your closet and thought "I have nothing to wear"? If so, my guest is going to rock your world.
Angela Foster is a style coach for high-achieving women and has made it her mission to assist them in creating and claiming a consistent, visible brand image through their personal style. She shares an overview of the step-by-step process she takes clients through as well as the tools, tips, and exercises that will assist in re-narrating one's style while keeping it authentic. 
We dive into talking about trends, color pops, and matching personal and design styles as well as the importance of visual expression before diving into shopping tips.
Finally, she shares the two recommendations she has for designers who want a brand wardrobe for photoshoots. 
This episode is bursting with practical tips that we're already planning her guest appearance in Designer's Room by the end!
Find more about Angela Foster here and get the podcast exclusive freebie here.
 
 
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist   
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
 
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Let’s talk about the difference between working ON your business and working IN your business. If you don’t know the difference this episode is for you!
In this episode, I lay out examples of what tasks fall into each of these categories and share some advice that, at first glance, may seem counterintuitive. I outline the differences, demystify them, and share why it matters that you do both strategically.
If you want to elevate your business, services, and team to find and serve your clients more efficiently, you must take the time and energy to build the foundation instead of just going through the day-to-day hustle. 
 
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist   
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
 
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

This conversation is one for the books! I’m joined by CEO and business coach Katie Decker who shares the most incredible, on-point thoughts on creating a sustainable business that works for you.
Katie speaks about her career trajectory, why she left residential design, why she is so committed to her coaching business, and who her most important clients are. She talks about using intuition to tailor your business to fit your lifestyle and shares the advantages, mistakes, and lessons she's learned from her own career. She also discusses why hustle and having the right team are equally vital for success and the crucial step she takes before onboarding employees to ensure it is the right fit for all.
She has the most terrific insights about listening and following our instincts as we think about tackling just that extra 5% that left me so inspired and motivated and I know listeners will be too.
 
 
If you enjoyed this conversation, listen to the next part on Katie's podcast Colorful Conversations: https://www.colorworks.coach/podcast-library/b/scale-interior-design-business-growth-with-systems-and-processes 
You can connect with Katie at Color Works: https://www.colorworks.coach/ 
 
This episode is sponsored by Abacus Furniture.
 
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
 
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

This short episode is chock full of hard learned wisdom so listen up! I'm sharing the top 3 most important things that I would do if I were starting my business from scratch again, today.
Since I don't have a time machine, I'm going to settle with sharing these tips with you. These 3 steps would have made the biggest differences for the early success of my business, not to mention the headaches and stress it would have saved. There were things I avoided or didn't think were that important until I became completely overwhelmed and finally tackled them, so take it from me and get ahead now!
Stay till the end where I share a bonus tip and you may be surprised with the one thing I do not suggest doing as you launch your own business. Take it from me and cement these into your brain now!
 
Download our Free Resources
➡️ Pre-qualify your clients with my Discovery Call Script
➡️ Stay confident from beginning to end with my Consultation Checklist   
➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue
 
Looking to elevate your business? Learn more about our courses
➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course
➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.
➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!