24 episodes
ServiceNow Pilots SPOC ServiceNow Elite Partner
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- Teknologi
Welcome to the new ServiceNow Pilots podcast! Truth be told, ServiceNow is the apple of our eye, so we started this podcast to have the chance to talk about it even more ;) Each episode will provide you with data-backed insights on how to maximize the value from this all-in-one platform.
Our mission is clear: we aim to convince you that ServiceNow should be your strategic platform and partner to grow your organization!
From analyzing modules and new features with tech enthusiasts as our guests to showcasing actual business cases that demonstrate ServiceNow's superpowers in action.
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CoffeeNOW#12 - FastTrack to DORA & Risk Products RoadMap
Guests: Piotr Górnikiewicz, Senior Account Executive at SPOC
Host: Adam Bernas, Certified Master Architect at SPOC
This 30-min session is dedicated to show you how ServiceNow provides a comprehensive solution for all five DORA pillars, revolutionizing operational resilience and cybersecurity. We'll cover the FastTrack approach to DORA implementation, explore the Risk Products roadmap, and clarify the differences between NIS2 and DORA regulations.
Join [WEBINAR] https://www.youtube.com/live/7AK6m348...
DORA in ServiceNow [READ]: https://www.spoc.eu/services/dora-in-...
🌐 Click subcribe!
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg -
CoffeeNOW#11 - Knowledge24 Case Studies
Guests: Marcin Tyburski - SPOC CEO, Piotr Górnikiewicz - Senior Account Executive, Kamil Gumienny - Lead of Outsourcing Services
Host: Adam Bernas, Certified Master Architect at SPOC
This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. This time we're talking about showcased case studies, OCM, FSM and much more!
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg -
CoffeeNOW#10 - Insights after ServiceNow Knowledge 2024 🤖
Guest: Marcin Tyburski, SPOC CEO
Host: Adam Bernas, Certified Master Architect at SPOC
This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. What's ServiceNow buzzing about?
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg -
Ep.9: From Hard-Code to LOW-CODE! Transforming the IT world in the App Engine Era
Host: Marcel Sowiński, Customer Success Manager
Guest: Tomasz Sienkiewicz, Sr. ServiceNow Consultant focused on the App Engine
🔍 Episode Overview:
🔧 In this episode, we sit down with Tomasz Sienkiewicz, a ServiceNow Consultant and expert in the App Engine module, to explore the transformative journey of application development.
From the pitfalls of traditional coding to the advantages of the Low-Code/No-Code approach, we cover it all.
Gain insights into the developer's perspective, the evolving role of Business Developers, and how ServiceNow's #AppEngine addresses the dynamic needs of organizations.
🚀 Highlights:
👉 Evolution of application development
👉 Introducing the Business Developer role into the IT world
👉 Competing with legacy tools
📒 Chapters:
00:00 Introduction
02:25 Traditional way of building business apps
05:35 Miscommunication blockers & other disadvantages
11:09 Low-Code Approach
18:38 How does ServiceNow address the Low-Code?
27:50 Tom's own experience
36:40 Who should look for it?
38:40 Citizen Developer - what is this role?!
44:30 How to implement the Low-Code approach to your company?
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/
📚 Check out more valuable materials:
🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap!
https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/
🔗 Transforming your business with digital maturity: From chaos to success:
https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/ -
CoffeeNOW#9 - My favourite ServiceNow case studies
Host: Adam Bernas, Certified Master Architect at SPOC
In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change impacts key areas within the organization, including IT, HR or Customer Service.NBA, NHS (the health department in Scotland), 7-Eleven, Uber, Alexander Mann Solutions (AMS), the airport in Copenhagen, Coca-Cola, US Army - what do these companies have in common? They all use ServiceNow. How do they do it? Let's find out!
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [BLOG] SPOC case studies: https://www.spoc.eu/case-studies/
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
Instagram 👉 / spoc_servicenow
Facebook 👉 / https://www.facebook.com/spocpl/ -
Ep.8: How Reporting in ServiceNow Can Save Your Time, Money, and Headaches!
Host: Marcel Sowiński, Customer Success Manager
Guest: Karol Skałowski, ServiceNow Senior Solution Consultant
🔍 Episode Overview:
In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀
🚀 Highlights:
👉 The benefits of reporting data for your organization.
👉The concept and advantages of decision automation.
👉The integration and security of ServiceNow with other tools.
👉The visibility and views for different roles in ServiceNow.
👉The customization and variety of reports and dashboards in ServiceNow.
👉The intelligence and forecasting of ServiceNow reporting.
👉The availability and affordability of ServiceNow reporting.
📒Chapters:
00:00 Introduction
00:52 Because we all want to know to make proper decisions
03:28 Why should I use ServiceNow over Excel and other reporting tools?
07:35 Data Management
11:09 Examples of Dashboards and Views
13:45 Customizable Reporting
16:22 Performance Analytics
19:33 AI and Machine Learning in ServiceNow
23:10 Decision Automation Era
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/
Spotify 👉 https://open.spotify.com/show/256nXAcQd03x8lfM5sinV9?si=7c0ac1ef4c3a4cff
Instagram 👉 https://www.instagram.com/spoc_servicenow/
Facebook 👉 https://www.facebook.com/spocpl/
📚 Check out more valuable materials:
🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap!
https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/
🔗 Transforming your business with digital maturity: From chaos to success:
https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/