300 episodes

Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.

Social Pros Podcast Convince & Convert

    • Marketing
    • 3.3, 3 Ratings

Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.

    How to Shift Crisis Communications in the Middle of a Crisis

    How to Shift Crisis Communications in the Middle of a Crisis

    Steve Kearns, LinkedIn’s Social Media Lead, joins Social Pros to discuss how brands and social practitioners can navigate through the coronavirus (COVID-19) crisis.
    Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:
    Salesforce Marketing Cloud
    My Emma
    Full Episode Details
    The coronavirus (COVID-19) crisis has impacted all of our lives and all of our businesses in what feels like a very short time frame. Companies and social practitioners alike are modifying their contingency plans at lightning speed as the outbreak continues to uproot the status quo.
    So, how can social practitioners and businesses confidently shift crisis communications in the middle of a crisis? LinkedIn’s Social Media Lead, Steve Kearns, shares some amazing advice on crisis communication tools and frameworks to help you navigate through the coronavirus (COVID-19) crisis.
    Steve emphasized the importance of pausing to think about what you’re saying on social. He reminds all of us to pause before we press send and think about why they would care and why they would share?


    In this episode: 

    06:42 – Changes that LinkedIn has witnessed amidst the COVID-19 crisis 08:49 – The evolution of marketing and communications on LinkedIn 12:36 – Leveraging LinkedIn to communicate with your ideal customers 14:40 – The importance of self-awareness when managing a social media platform on behalf of a brand 18:47 – How LinkedIn’s workflow has changed as a result of the coronavirus crisis 23:42 – What agency partners can do to help support the brands and companies they work with during this time 28:27 – How virtual events can help you communicate and engage with your audience 32:57 – How you can measure social media performance differently during a crisis Resources:
    Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners Download Salesforce’s free e-book, 50 Social Media Best Practices Connect with Steve on LinkedIn Read Michelle Obama’s book, Becoming Visit SocialPros.com for more insights from your favorite social media marketers.

    • 46 min
    How Social Media Can Breed Disruptive Thinking

    How Social Media Can Breed Disruptive Thinking

    Jeremy Gutsche, the CEO of Trend Hunter, joins the Social Pros Podcast to challenge social practitioners to stop repeating past decisions and embrace disruptive thinking.
    Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:
    Salesforce Marketing Cloud
    My Emma
    Full Episode Details
    As a social practitioner, you’re likely wearing two hats. One as a strategic thinker and the other as a creative innovator, constantly searching for new ideas and different paths that will warrant even more success.
    New York Times bestselling author, keynote speaker, and the CEO of Trend Hunter, Jeremy Gutsche, is challenging the way social practitioners think. If you want to acquire truly spectacular results, you can’t keep repeating past decisions like a broken record. You need to branch off from the familiar, safe, and comfortable, to recognize the great opportunities within your grasp.
    Disruptive thinking is the secret to innovation and change. If you want to be remembered and avoid falling off the social radar, which is astonishingly easy to do by the way, you’ve got to embrace disruptive thinking and you’ve got to invoke emotion.
    In This Episode:
    05:00 – What Trend Hunter is and why Jeremy started the company 08:34 – How we can force ourselves to create disruption 14:03 – Tips to help you break free from the traps that limit your ability to invoke change 17:12 – How Jeremy missed the opportunity for Trend Hunter to be ‘the next Pinterest’ before Pinterest took off 25:05 – What distinguishes an experiment from a trend 27:33 – Does AI gives us more opportunities to be innovative or does it shield us from innovative thinking? 29:14 – How you can foster your creative skills 31:40 – Creating content that evokes the right response from the right audience Resources:
    Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners Download Salesforce’s FREE e-book, 50 Social Media Best Practices Read Jeremy’s new book, Create the Future Check out Trend Hunter  
    Visit SocialPros.com for more insights from your favorite social media marketers.

    • 41 min
    How FedEx Dominates in Social Media by Getting Specific

    How FedEx Dominates in Social Media by Getting Specific

    Alex Shockey, the Global Social Media Manager at FedEx, joins the Social Pros Podcast to discuss the structure and strategies of the tiny but mighty social media team at FedEx.
    Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:
    Salesforce Marketing Cloud
    My Emma
    Full Episode Details
    Social media is constantly changing. We know this to be true and yet so many brands struggle to keep up. If successful brands on social have taught us anything it’s that you must embrace change and evolve how you’re structured to meet the needs of social media.
    This is just one of the takeaways from this episode of the Social Pros Podcast with Alex Shockey, the Global Social Media Manager at FedEx. Alex perfectly articulates the speed of social media’s evolution and focuses on the importance of identifying conversations on social and finding new ways to bring them to the surface in strategic ways.
    As Alex accurately points out, social media is often a soapbox for people to share their opinions. With 7,000+ FedEx mentions per day, Alex shares how she and her team capitalize on these stories and reveals what makes some social mentions worth bringing to the attention of their audience.
    In This Episode:
    04:28 – A peek inside Alex’s role as Global Social Media Manager at FedEx 09:58 – How FedEx’s social media team is structured 12:51 – How social conversations have shaped FedEx’s social media strategy 16:20 – How social chatter has shifted and evolved across different social media platforms 18:56 – How to implement positive customer stories about team members and your brand in social strategies 24:50 – How the FedEx social media team works with other departments within the organization 31:30 – Tips for tracking the performance of a social media team Resources:
    Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners Download Salesforce’s free e-book, 50 Social Media Best Practices Visit FedEx’s website Read Alex’s children’s book ‘This is Ole Miss’ (illustrated by Holly B. Johnson) Visit SocialPros.com for more insights from your favorite social media marketers.

    • 42 min
    How to Use Authenticity and Become a TikTok Influencer

    How to Use Authenticity and Become a TikTok Influencer

    TikTok influencer, Maggie Thurmon, joins the Social Pros Podcast to discuss how brands can create content that resonates with audiences on TikTok.
    Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:
    Salesforce Marketing Cloud
    My Emma
    Full Episode Details
    With over one billion users, TikTok is undoubtedly having its moment in the spotlight. While the majority of its users may be dancing teenagers, a lot of brands are embracing the rather youthful social media platform and gaining plenty of traction.
    However, if you really want to understand the ins and outs of TikTok, you’ve got to learn from the best. TikTok influencer, Maggie Thurmon, is a high school senior with over 700k followers on the platform and 17.9M likes (and growing). So, what’s her secret to success? Maggie claims it’s all about listening to your community and “taking what your followers say and running with it.”
    Maggie is taking the TikTok world by storm and shares some incredible insights on how to be a great content creator on this platform and how brands like yours can resonate with TikTok users.
    In This Episode: 
    04:10 – How Maggie grew her TikTok following to 700k+ 05:14 – How trending challenges work in TikTok 07:34 – How Maggie and her dad have worked together to create viral content 10:20 – The importance of being conscious of your audience and creating content that they can watch and resonate with 12:42 – How to build an audience on TikTok 21:33 – Why it’s so important to be authentic and genuine 23:09 – What type of content works best on TikTok 29:38 – How to balance content creation fatigue with other responsibilities 34:17 – Tips for planning new video content Resources:
    Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners Download Salesforce’s free e-book, 50 Social Media Best Practices Follow Maggie Thurmon on TikTok Kevin Hart’s TikTok Visit SocialPros.com for more insights from your favorite social media marketers.

    • 40 min
    Psychology Shows Why Social Media Often Fails

    Psychology Shows Why Social Media Often Fails

    Jonah Berger, Marketing Professor at The Wharton School, joins the Social Pros Podcast to talk about how you can become a catalyst for change and leverage the power of understanding behavioral science to change anyone’s mind.
    Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:
    Salesforce Marketing Cloud
    My Emma
    Full Episode Details
    Whether you want to convince customers to buy from you, transform an organization, or get more engagement on social, everyone has something they want to change. But… creating change isn’t always easy.
    Pushing for change usually evokes a push back. When you tell someone to do something, they usually do the exact opposite. Think of what happens when you ask your kids to do the dishes, clean their bedrooms, or put their phone away at the dinner table. Chances are, they’ll ignore you completely, or at the very least, put up a fight about it.
    However, creating change is possible. You just need to learn how to become a catalyst for the type of change you want to evoke in the world. Jonah Berger, Marketing Professor at The Wharton School, has discovered a better way to catalyze change and shares his findings with us on this eye-opening episode of Social Pros.
    In This Episode: 
    03:39 – Why Jonah wrote his latest book, The Catalyst 06:47 – Why you need to understand the barriers that stop your audience, client, boss, etc. from changing their mind 08:44 – The psychological reason why humans are so resistant to change 14:02 – How the endowment effect impacts our willingness to get rid of something that’s ‘old’ and/or familiar to us 18:52 – How communications can actually increase opposition 21:37 – How to use the ‘Asking for Less’ strategy to change people’s minds 27:20 – How to overcome the uncertainty that leads people to hit the pause button 31:26 – How we can become more receptive to the right kind of change Resources:
    Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners Download Salesforce’s free e-book, 50 Social Media Best Practices Read Jonah’s new book, The Catalyst: How to Change Anyone’s Mind Visit Jonah’s website to learn more about him and his books, resources, etc. Visit SocialPros.com for more insights from your favorite social media marketers.

    • 45 min
    How 130,000 RE/MAX Agents Use Social Media

    How 130,000 RE/MAX Agents Use Social Media

    Kayla Roofe, the Sr. Social Media Manager at RE/MAX LLC, joins the Social Pros Podcast to talk about how digital and social have changed the real estate industry.
    Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week:
    Salesforce Marketing Cloud
    My Emma
    Full Episode Details
    Buying a home is a huge expense. For most people, purchasing a property to call home is the largest investment they will ever make.
    The way we browse for the perfect home has changed a lot since the good old days of newspaper listings and real estate drop-ins. Nowadays, you can search and potentially find your dream home from the comfort of your couch (or wherever you happen to be). Kayla Roofe, the Sr. Social Media Manager at RE/MAX LLC, leverages social media to broadcast new listings and ultimately, sell more houses.
    She works with a staggering 130,000 RE/MAX agents from all over the world. Aligning that many team members around social and making sure that they’re doing it ‘right’ has got to be one of the most difficult jobs out there. Thankfully, Kayla is a social pro herself and doesn’t hold back when it comes to sharing the best tips for selling something as expensive and potentially life-changing as a brand-new home.
    In This Episode: 
    04:28 – How RE/MAX’s social team is structured worldwide 06:30 – A look inside RE/MAX’s social media strategy 08:24 – How social media has disrupted the real estate industry 12:37 – How real estate agents can use social media in the “right way” 14:53 – Key metrics Kayla uses when working with agents to help them improve their social media strategies 19:03 – How RE/MAX streamlines social content production across different franchisees 22:03 – How RE/MAX use influencers to help build credibility with their audience 25:13 – The importance of offering good customer service on social media 30:04 – How Kayla coordinates with the CEO Resources:
    Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners Download Salesforce’s free e-book, 50 Social Media Best Practice Start your property search with RE/MAX Listen to the ‘Start With A Win’ podcast Visit SocialPros.com for more insights from your favorite social media marketers.

    • 41 min

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3 Ratings

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Fantastic & Fun

Never listened to many podcasts, but this one is amazing. The guys are great, ask good and interesting questions but are also entertaining! Learn something new every day when I listen to them on my way to work and back home. Go subscribe NOW!

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