To The Point - Home Services Podcast RYNO Strategic Solutions

The exponential growth of an HVAC company presents a unique set of managerial hurdles. While the initial phases may have been characterized by a nimble, hands-on approach, scaling operations to meet heightened demand calls for a strategic shift.
Meet Mike Goater, COO of Environmental Heating and Air Solutions, who transformed his company from a $6 million to a $20 million business in just five years.
In our latest episode, Mike reveals all the behind-the-scenes strategies as well as the challenges and rewards of running a successful HVAC company in the competitive Northern California market.
Financial literacy, team accountability, and maintaining high standards of service are just some of the important aspects that an entrepreneur needs to keep an eye on while scaling.
Other aspects include the value of learning from industry peers and the importance of clear communication and trust between business partners.
And, of course, we can't fail to discuss the challenges most home services businesses faced in 2023 and the lessons to learn from them.
If you've wanted to know what it takes to scale a home services business, this is the right episode for you. Tune in!
 Key Takeaways
Intro (00:00)
Scaling an HVAC business from $6 million to $20 million in five years (03:50)
Energy, culture, and leadership in an HVAC business (08:10)
Overcoming the challenges of 2023 (14:17)
Managing growth, labor, and finances in a business (17:04)
Addressing underperforming team members (21:43)
Accountability and leadership in business (30:24)
Handling conflicts and decision-making in a business partnership (35:34)
Decision-making in a competitive market (50:04)
Labor shortages and time management for a business owner (53:33)
Vulnerability and decision-making (57:34)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
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Website: https://ehasolutions.com/
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To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Have you ever felt like your business is running you instead of the other way around? This is a common struggle for home service entrepreneurs as their companies grow.
Aligning your personal purpose with your professional goals will go a long way in finding fulfillment in your business.
A strong purpose provides a deeper sense of meaning and motivation. Just like a compass, a clearly defined purpose keeps us on track. It helps you make decisions that align with your values and creates a positive impact on the world. 
In this episode, Chris and Chad talk about purpose and how it drives success and fulfillment in both business and personal life. They both share how their purpose has evolved to remain relevant and impactful.
Listen now to redefine your purpose and take your business and life to the next level! 
Key Takeaways
Intro (00:00)
Purpose in business and personal life (03:12)
Evolution of purpose and personal life changes (07:54)
Core values alignment (15:30)
Leadership authenticity (24:36)
Market conditions and purpose (31:27)
Generational changes in business purpose (41:47)
Purpose process payoff exercise (47:19)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
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To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

The HVAC industry has traditionally been seen as a men’s field, but Rachel Sylvain, the CEO & co-owner of AGS HVAC Services is breaking those labels.
In a few years, she has changed her family's business from a $2 million business to a $3.5 million a year company.
Rachel's path to becoming a CEO was not the usual path most entrepreneurs in this space take. She started off as a nurse before joining her family's HVAC business in 2014. She then quickly took on the role of office manager.
It did not take long for her passion for the industry to grow, which meant taking on even more responsibilities. But she also encountered challenges typical of family businesses, such as generational differences in approach.
In this episode, Rachel shares the challenges she overcame and the strategies she used to scale the HVAC business serving the Tri-State Area of Massachusetts, Rhode Island, & Connecticut.
Tune in!
Key Takeaways
Intro (00:00)
Rachel's transition from nursing to the HVAC industry (06:48)
Challenges of a family business and finding her niche (09:15)
Overcoming generational differences and gaining trust (18:51)
The importance of working on your business before raising prices (29:58)
Aligning price increases with value and quality service (35:02)
Tackling communication challenges and using video for clarity (38:12)
Navigating conflict resolution and the importance of core values (42:25)
Strategies for personal and professional growth as a leader (48:07)
Learning from businesses at the next level (55:45)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Rachel Sylvain:
Website: https://www.agshvacservices.com/
Instagram: https://www.instagram.com/ags_hvac_services/?hl=en
Facebook: https://www.facebook.com/agshvacservices/
LinkedIn: https://www.linkedin.com/company/ags-hvac-services-llc/
Twitter: https://twitter.com/agshvacservices
YouTube: https://www.youtube.com/@agshvacservices8621

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Imagine leaving everything behind in Cuba with the dream of a new start in America. That was the brave choice made by the father of our guest in this episode, Lauren Acosta-Huckleberry, who founded what would become a thriving family business, Acosta Heating, Cooling & Electrical in Charlotte, North Carolina.
Their family-owned business has achieved sustained growth, hitting over $10 million in annual revenue.
Lauren, now President of Acosta, took over the company with a vision to honor her father’s legacy while steering the business toward expansive growth. 
Under her leadership, Acosta not only continued to excel in HVAC but also strategically expanded into electrical services, multiplying their reach and doubling their impact.
Lauren's story and the continued growth of Acosta are largely due to embracing change and continuous growth. There are numerous lessons for any home services entrepreneur looking to scale.
Tune in to learn more!
Key Takeaways
Intro (00:00)
The growth of Acosta Heating to a large company (03:44)
Immigration, business, and family (08:14)
Business succession and leadership experience (13:33)
Leadership style, growth, and challenges faced in 2023 (18:17)
Using KPIs to coach field professionals (23:58)
Using KPIs and bottom-up budgeting to drive business success (29:15)
Continuous learning for business growth and success (36:45)
Scaling a business through strategic planning and organizational growth (41:46)
Networking and learning from others (47:11)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Lauren Acosta-Huckleberry
Website: https://www.acostainc.com/
Instagram: https://www.instagram.com/acostaheatingcoolingclt/
Facebook: https://www.facebook.com/acostaheatingcoolingandelectrical/
LinkedIn: https://www.linkedin.com/company/acosta-heating-cooling/
TikTok: https://www.tiktok.com/@acostaheatcoolelectric
Twitter: https://twitter.com/acostainc
YouTube: https://www.youtube.com/@AcostaHeatingCoolingElectrical
  
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

The home services industry is facing tough times – labor shortages, economic uncertainty, inflation, high interest rates, etc. 
As an entrepreneur, it's easy to feel overwhelmed. However, some key leadership skills could help you with these challenges.
In part 2 of this two-part series, leadership extraordinaire and former Green Beret Scott Mann explains the critical elements often overlooked by leaders, one of which could make all the difference in your team's success.
He teaches us to be "empathetic witnesses," truly understanding the pain points and aspirations of our team members.
Scott also stresses the importance of context. He explains how field professionals possess unique perspectives and experiences that offer crucial decision-making insights. Leaders who actively seek and value this context gain a more holistic understanding of their business, leading to better outcomes.
Beyond understanding our teams, Scott highlights the importance of sharing ourselves. He encourages leaders to be open and vulnerable, using their stories to build trust and motivate their teams.
Inspired by his background facing high-stakes situations, Scott shares leadership lessons that apply universally. What works in life-and-death circumstances works even better in business environments.
If you're ready to transform your leadership and build a team driven by connection and purpose, don't miss this powerful two-part conversation with Scott Mann. 
Key Takeaways
Intro (00:00)
Empathy in leadership, understanding staff pain (04:52)
Leadership, trust, and communication in various industries (09:54)
Techniques for effective communication (16:56)
Storytelling, leadership, and context in business (22:40)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Scott Mann
Get all his books from the Website: https://scottmann.com/
Instagram: https://www.instagram.com/scottmannauthor/
Facebook: https://www.facebook.com/ScottMannAuthor/
LinkedIn: https://www.linkedin.com/in/davidscottmann/
Twitter/X: https://twitter.com/rooftopleader
YouTube: https://www.youtube.com/channel/UCYOQ7CDJ6uSaGvmfxYC_skQ/videos

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

We often see leadership portrayed as grand strategies and sweeping decisions made in corner offices.
But the true power of leadership lies not at the top of the pyramid, but on the ground, in the everyday interactions between team members and leaders.
Today, we speak with Scott Mann, a retired Green Beret who led elite teams under intense pressure in some of the world's most complex conflict zones.
His experiences in Afghanistan and other conflict zones shed light on leadership dynamics that translate powerfully to the world of business.
He shares his profound insights on forging unbreakable trust, leading through chaos, and why the success of any organization hinges on the strength of relationships at the local level.
Some of the lessons he shared:
✅ Why "social capital" could be your most valuable asset, especially in tough times.
✅ How to lead a high-performance team without burning yourself out (Scott's personal battle with PTSD offers a powerful lesson).
✅ The surprising power of vulnerability: Why pretending to have all the answers can backfire on leaders.
✅ Practical tips for building strong connections with your local team members, even if you're managing remotely.
Listen to part 1 of the conversation to learn strategies you can implement immediately to become a more impactful and inspiring leader! 
Key Takeaways
Intro (00:00)
Importance of local context in leadership (12:04)
Building trust in low-risk situations (14:10)
Application of military leadership to civilian roles (19:15)
Personal struggles and the power of storytelling (24:14)
Harnessing personal challenges for leadership growth (28:23)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Scott Mann
Get all his books from the Website: https://scottmann.com/
Instagram: https://www.instagram.com/scottmannauthor/
Facebook: https://www.facebook.com/ScottMannAuthor/
LinkedIn:https://www.linkedin.com/in/davidscottmann/
Twitter/X: https://twitter.com/rooftopleader
YouTube: https://www.youtube.com/channel/UCYOQ7CDJ6uSaGvmfxYC_skQ/videos

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.