22 min
Dealing with difficult people - angry or complaining customers The "Skills with People" Podcast
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- Business
Phil and Alex Gould discuss training they provided for a software company who were keen to equip their technical engineers for handling unhappy customers more effectively when things went wrong.
Phil and Alex Gould discuss training they provided for a software company who were keen to equip their technical engineers for handling unhappy customers more effectively when things went wrong.
22 min
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