20 min
04. Involving all five senses for a 5 star customer experience with Lucy Cooper-Dixon from Hotel Montreal Frontline Magic Podcast
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- Management
For Lucy Gain and her sister Amelia, purchasing a large 5-star hotel in their early twenties wasn’t quite in their plan… until it was! Since then Lucy has had a successful career in the hospitality industry and in this episode, Lucy shares some gold nuggets from what you can do to create a 5-star experience.
This podcast is brought to you by AskNicely and FrontlineMagic.org online community, helping you create a great customer experience at the frontline.
For Lucy Gain and her sister Amelia, purchasing a large 5-star hotel in their early twenties wasn’t quite in their plan… until it was! Since then Lucy has had a successful career in the hospitality industry and in this episode, Lucy shares some gold nuggets from what you can do to create a 5-star experience.
This podcast is brought to you by AskNicely and FrontlineMagic.org online community, helping you create a great customer experience at the frontline.
20 min