100 episodes

At the Coalface with Jason Greenwood brings you the very best in eCommerce, Omnichannel and Retail SaaS tech and trends. With 20+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business!

At the Coalface Podcast - eCommerce Tech & Trends Jason Greenwood

    • Business

At the Coalface with Jason Greenwood brings you the very best in eCommerce, Omnichannel and Retail SaaS tech and trends. With 20+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business!

    E131: Talking eCommerce Cross-Border Logistics w/ Rathna Sharad, FlavorCloud - At the Coalface Podcast - 19 May 2022

    E131: Talking eCommerce Cross-Border Logistics w/ Rathna Sharad, FlavorCloud - At the Coalface Podcast - 19 May 2022

    Rathna is the Founder & CEO of FlavorCloud - https://flavorcloud.com
    FlavorCloud is a Global, SaaS, Turn-Key Cross-Border Logistics & Shipping Platform
    FlavorCloud allows any eCommerce website to access global shipping options through a single, turn key integration
    FlavorCloud helps eCommerce merchants to easily offer shipping to almost any country in the world, at the best possible price
    FlavorCloud makes cross-border shipping as easy as shipping across town and it helps eliminate surprises for customers by ensuring that all taxes and duties are fully pre-paid at point of purchase
    In this episode, Jason and Rathna discuss the evolution of eCommerce, the challenges of cross-border commerce and how merchants can turn these challenges into strategic differentiators for their brands

    • 41 min
    E130: Talking eCommerce CX Intelligence, Insights, Happy Customers & Internal Business Storytelling w/ Andy Greenawalt, Storyhub - At the Coalface Podcast - 12 May 2022

    E130: Talking eCommerce CX Intelligence, Insights, Happy Customers & Internal Business Storytelling w/ Andy Greenawalt, Storyhub - At the Coalface Podcast - 12 May 2022

    Andy is the Co-Founder & CEO of Storyhub - https://www.storyhub.ai
    Storyhub is an 'in-beta' SaaS eCommerce CX intelligence and insights platform that turns data into stories that merchants can easily understand and then act on, in near real time
    Storyhub essentially helps merchants find, understand and nurture their biggest fans
    Storyhub gathers customer & brand data from merchant operational systems (eg eCommerce, helpdesk, shipping, returns, reviews, live chat platforms etc) and other data sources , then using AI & NLP weaves it all together into a social timeline like storyboard of insights that tell unique, actionable, internal stories and then creates action points that allow brands to keep their finger on the pulse of their customers
    Storyhub brings all e-commerce and CX data together, to find the hidden issues behind bad experiences - in one place
    This storytelling acts much like a human data scientist would but the process is 100% automated
    In this episode, Jason and Andy discuss the importance of deep customer understanding, respect and appreciation as the catalysts for customer stickiness and brand loyalty

    • 45 min
    E129: Talking eCommerce for Complex Service Based Businesses w/ Eric Vevang, ClikDone - At the Coalface Podcast - 05 May 2022

    E129: Talking eCommerce for Complex Service Based Businesses w/ Eric Vevang, ClikDone - At the Coalface Podcast - 05 May 2022

    Eric is the Founder & CEO of ClikDone - https://www.clikdone.com
    ClikDone is a new SaaS eCommerce platform in pre-release beta
    ClikDone is an eCommerce platform expressly engineered for busy service based businesses that need more than traditional eCommerce functionality
    ClikDone supports quote based sales, as well as sales based on combinations of products and services.
    ClikDone also offers configurators and calculators so customers can easily estimate the cost of their jobs by entering simple details online
    In this episode, Jason and Eric discuss how complex service based businesses differ significantly from product based businesses and how typical product focused eCommerce platforms don't work well in these environments

    • 45 min
    E128: Talking How to Protect & Recover Your SaaS Data w/ Daniel Sim, Rewind - At the Coalface Podcast - 28 April 2022

    E128: Talking How to Protect & Recover Your SaaS Data w/ Daniel Sim, Rewind - At the Coalface Podcast - 28 April 2022

    Daniel is the GM - Shopify at Rewind - https://rewind.com
    Rewind is a data backup and restore platform for SaaS platforms
    Many people don't know that most SaaS platforms (including Shopify, BigCommerce etc) don't routinely back up your data to make it available to you in any meaningful way
    SaaS platforms DO back up your data in case THEY make a mistake and need to recover the data
    If YOU make a mistake with your data and it gets corrupted or deleted in error, then you are pretty much on your own
    Basically, every business needs a BCP - Business Continuity Plan - and backing up your data in a routine, automated way should be a big part of any good BCP
    In this episode, Jason and Dan discuss the importance of a sound data back up and disaster recovery (DR) plan for your SaaS platforms

    • 46 min
    E127: How the Metaverse Will Change Retail & eCommerce Forever - Jason Greenwood On The Ecomonics Podcast - 21 April 2022

    E127: How the Metaverse Will Change Retail & eCommerce Forever - Jason Greenwood On The Ecomonics Podcast - 21 April 2022

    Jason recently featured on the Ecomonics Podcast:
    On Apple
    On YouTube
    Timestamps:
    00:00 Intro 01:32 Living off-grid 04:09 Long-term impact of covid in the industry 06:23 Importance of the fundamental foundations of a business 09:18 The metaverse  28:59 Cryptocurrencies, NFTs, and it’s environmental impact   38:35 Advantange of retail today 01:04:49 Parting wisdom and how to reach out to Jason
    In this episode Jason talks all things eCommerce, retail and the Metaverse
    Jason also shares his thoughts on living off-grid and where the world is headed more generally
    This is a fascinating chat and dives deep in areas Jason hasn't talked a lot about before

    • 1 hr 2 min
    E126: Talking Omnichannel Product Syndication & Integration w/ Fern Jones-Middleton, Omnivore - At the Coalface Podcast - 14 April 2022

    E126: Talking Omnichannel Product Syndication & Integration w/ Fern Jones-Middleton, Omnivore - At the Coalface Podcast - 14 April 2022

    Fern is the COO of Omnivore - https://www.omnivore.com.au
    Omnivore is a SaaS based, omnichannel product listing, data feed and integration platform
    Omnivore has out of the box, pre-built connectors for all major eCommerce platforms, marketplaces, social & ad platforms and shopping comparison websites
    Omnivore makes it easy for merchants to list their products on many different digital sales and marketing channels simultaneously and then integrate orders from transactional channels back into a core eCommerce platform or ERP for fulfilment
    In this episode, Jason and Fern discuss the importance of a well planned omnichannel strategy and how merchants can onboard new, popular channels quickly, easily and relatively cheaply

    • 44 min

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