At the Coalface Podcast - eCommerce Tech & Trends Jason Greenwood

Rathna is the Founder & CEO of FlavorCloud - https://flavorcloud.com
FlavorCloud is a Global, SaaS, Turn-Key Cross-Border Logistics & Shipping Platform
FlavorCloud allows any eCommerce website to access global shipping options through a single, turn key integration
FlavorCloud helps eCommerce merchants to easily offer shipping to almost any country in the world, at the best possible price
FlavorCloud makes cross-border shipping as easy as shipping across town and it helps eliminate surprises for customers by ensuring that all taxes and duties are fully pre-paid at point of purchase
In this episode, Jason and Rathna discuss the evolution of eCommerce, the challenges of cross-border commerce and how merchants can turn these challenges into strategic differentiators for their brands

Andy is the Co-Founder & CEO of Storyhub - https://www.storyhub.ai
Storyhub is an 'in-beta' SaaS eCommerce CX intelligence and insights platform that turns data into stories that merchants can easily understand and then act on, in near real time
Storyhub essentially helps merchants find, understand and nurture their biggest fans
Storyhub gathers customer & brand data from merchant operational systems (eg eCommerce, helpdesk, shipping, returns, reviews, live chat platforms etc) and other data sources , then using AI & NLP weaves it all together into a social timeline like storyboard of insights that tell unique, actionable, internal stories and then creates action points that allow brands to keep their finger on the pulse of their customers
Storyhub brings all e-commerce and CX data together, to find the hidden issues behind bad experiences - in one place
This storytelling acts much like a human data scientist would but the process is 100% automated
In this episode, Jason and Andy discuss the importance of deep customer understanding, respect and appreciation as the catalysts for customer stickiness and brand loyalty

Eric is the Founder & CEO of ClikDone - https://www.clikdone.com
ClikDone is a new SaaS eCommerce platform in pre-release beta
ClikDone is an eCommerce platform expressly engineered for busy service based businesses that need more than traditional eCommerce functionality
ClikDone supports quote based sales, as well as sales based on combinations of products and services.
ClikDone also offers configurators and calculators so customers can easily estimate the cost of their jobs by entering simple details online
In this episode, Jason and Eric discuss how complex service based businesses differ significantly from product based businesses and how typical product focused eCommerce platforms don't work well in these environments

Daniel is the GM - Shopify at Rewind - https://rewind.com
Rewind is a data backup and restore platform for SaaS platforms
Many people don't know that most SaaS platforms (including Shopify, BigCommerce etc) don't routinely back up your data to make it available to you in any meaningful way
SaaS platforms DO back up your data in case THEY make a mistake and need to recover the data
If YOU make a mistake with your data and it gets corrupted or deleted in error, then you are pretty much on your own
Basically, every business needs a BCP - Business Continuity Plan - and backing up your data in a routine, automated way should be a big part of any good BCP
In this episode, Jason and Dan discuss the importance of a sound data back up and disaster recovery (DR) plan for your SaaS platforms

Jason recently featured on the Ecomonics Podcast:
On Apple
On YouTube
Timestamps:
00:00 Intro 01:32 Living off-grid 04:09 Long-term impact of covid in the industry 06:23 Importance of the fundamental foundations of a business 09:18 The metaverse  28:59 Cryptocurrencies, NFTs, and it’s environmental impact   38:35 Advantange of retail today 01:04:49 Parting wisdom and how to reach out to Jason
In this episode Jason talks all things eCommerce, retail and the Metaverse
Jason also shares his thoughts on living off-grid and where the world is headed more generally
This is a fascinating chat and dives deep in areas Jason hasn't talked a lot about before

Fern is the COO of Omnivore - https://www.omnivore.com.au
Omnivore is a SaaS based, omnichannel product listing, data feed and integration platform
Omnivore has out of the box, pre-built connectors for all major eCommerce platforms, marketplaces, social & ad platforms and shopping comparison websites
Omnivore makes it easy for merchants to list their products on many different digital sales and marketing channels simultaneously and then integrate orders from transactional channels back into a core eCommerce platform or ERP for fulfilment
In this episode, Jason and Fern discuss the importance of a well planned omnichannel strategy and how merchants can onboard new, popular channels quickly, easily and relatively cheaply