Finding “Just Right” - The Challenge of Balance in Assistance Voice on Voice

One of the ways voice assistants are evolving to be more frictionless and valuable to users is through adding proactive capabilities that often don’t require speaking more. While we want our assistants to be there for us, they need to assist while being unobtrusive. Features like automatic camera tracking on the Facebook Portal and Echo Show smart displays keep users in the frame during pictures or video. Both Amazon and Google are leveraging radar technology to derive health insights from sleep. This week, Google is actively exploring how the absence of wake words might elevate a voice experience, while Amazon is dabbling in how Alexa status announcements on third-party smart devices might prove useful. These contextual functions are paving the way for easier and almost effortless two-way exchanges, but these experiences must be careful not to infringe on the delicate balance between helpful anticipation and unwelcome trespassing.


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