9 min
Stop Dismissing Dismissive Language CX Storytime, Tales from the Customer Journey
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- Management
In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher shares a story of how dismissive language can happen at work and how we can stop using it.Russel tells the story of how leaders can dismiss employees, even when those employees are being honest and vulnerable, and what that dismissal can actually communicate to the larger organization.Curiosity and awareness can be incredibly helpful in preventing leaders from being dismissive and better su...
In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher shares a story of how dismissive language can happen at work and how we can stop using it.Russel tells the story of how leaders can dismiss employees, even when those employees are being honest and vulnerable, and what that dismissal can actually communicate to the larger organization.Curiosity and awareness can be incredibly helpful in preventing leaders from being dismissive and better su...
9 min