11 episodes

Technology can bring down silos, automate processes, consolidate & analyze data. Early adopters are already getting leaner, faster, more data-driven, more intelligent.

But the full shape of what’s to come — just how thoroughly tech will change the way we do business — is still unknown.

The Tech Unknown podcast features innovators in technology and business, analyzing what’s happening now and what comes next.

The Tech Unknown Podcast SAP

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Technology can bring down silos, automate processes, consolidate & analyze data. Early adopters are already getting leaner, faster, more data-driven, more intelligent.

But the full shape of what’s to come — just how thoroughly tech will change the way we do business — is still unknown.

The Tech Unknown podcast features innovators in technology and business, analyzing what’s happening now and what comes next.

    Find the Hidden Data Treasure in Your Business with Intelligent Analytics

    Find the Hidden Data Treasure in Your Business with Intelligent Analytics

    Your organization is sitting on buried treasure. There are precious insights to be extracted from organizational data, and used to guide your business to new levels of profitability. This episode, our guests explore how you can find the buried treasure, extract and refine it, and put it to work for your business.

    • 23 min
    Intelligent ERP: The Foundation of Digital Evolution

    Intelligent ERP: The Foundation of Digital Evolution

    Businesses need an integrated, holistic vision of their operations to succeed in the digital age. Legacy ERP solutions can block communication, collaboration, and innovation. Guest experts Tim Crawford, Lisa Anderson, Eric Kavanagh and Tom Roberts explore how businesses can adopt--and make the most of--next-generation ERP.

    • 27 min
    Say What? How CPaaS Improves Customer Experience & Business Operations

    Say What? How CPaaS Improves Customer Experience & Business Operations

    Modern consumers demand a seamless communication experience across channels and devices. Businesses need a communication strategy — and the right tech to support it — to meet and exceed those expectations. The good news is, improving communication can boost your employee morale, your efficiency, and your profitability, too. Our guests explore the possibilities.

    • 29 min
    How Data Drives Exceptional Customer Experience

    How Data Drives Exceptional Customer Experience

    Customer experience is too important to leave to chance. It takes strategy, planning, people and technology to exceed customer expectations.

    This episode, Tamara McCleary is joined by CX experts Stephanie Thum, Jeannie Walters, and Moritz Zimmerman. Together, they dig into the why and how of data-driven customer experience.

    • 18 min
    Digital Supply Chain - The Secret Weapon for CX

    Digital Supply Chain - The Secret Weapon for CX

    How can businesses use technology to transform the supply chain -- and why should they bother in the first place? Experts Ronald Van Loon and Richard Howells weigh in.

    • 18 min
    Driving Business Value with the Internet of Things

    Driving Business Value with the Internet of Things

    The Internet of Things has the potential to revolutionize business. But realizing the full potential of IoT technology requires strategy, intelligence, and insight into the human impact of the tech. Amber Case outlines the principles that guide smart IoT strategy in this episode.

    • 31 min

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