CX eBook The CX Chat

In this CX eBook, we explore what customer experience means and why now it’s more important than ever. We answer the key questions which can help to create a winning customer experience strategy. The topics covered:- Introduction: Why Customer Experience is more important than ever - What is Customer Experience (CX)? - Why CX is core to business success - Case Study: BGL Group- What makes a great Customer Experience?- Case Study: HomeServe- Building the right CX strategy- Case ...