NonsenseAtWork James McIntosh

Falling downwards on a staircase is easy because gravity makes it so. But falling upwards. Now there's a thing! You land on a higher level.

You can be both thermostat and thermometer. At work, at home, and out and about. You can raise the temperature through how you behave. And you can lower it through how you react. And vice versa.

"Thank you" and "well done" were almost unheard of. But when you did hear one or the other, it meant a lot. You took it seriously, because it was genuine. And it felt like you just got a bonus.

The surest way to build trust has little to do with over promise or under promise. The surest way has to do with never. Never promise in the first place.

That’s the difference between satisfaction and loyalty. Satisfaction keeps you happy, but passive. Loyalty makes you passionate and talkative. That’s a big difference.

What happens when you have power over others? It boosts your confidence. Yes, it does. And it boosts your ego as well. Even when you wield your power with a light and humane touch.