S2. EP10 - A paradigm shift is on the horizon for Contact Centres The CX Chat

In our season finale, Aileen Allkins, CEO and Founder of Aileen Allkins Consultancy (AAC) joins Matt and Simon in the pod booth to discuss whether the Customer Service Industry is on the precipice of a paradigm shift in the way they operate or whether businesses will go back to the way they were. Connect with Aileen on LinkedIn.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100