Do you wish to learn more about Technology and its role and use in companies and organizations? Do you wish that such discussions weren’t so… technical?? Eagle Tech Talks explores the world of IT, inviting industry practitioners to share their own personal journeys and their knowledge on the IT topics covered in each episode.
Join our host Morley [Moe] Surcon and his subject matter expert guests as he works through the myriad of topics, functions and roles that make up the Information Technology industry! The podcast provides a simple, “101-level” review of the topic to be covered, using easy-to-understand language. Whether you are a student who is considering a career in technology, a new IT grad who is charting their next steps, a recruitment professional looking to gain a greater depth of understanding, or just someone who is interested in learning more about the IT industry… there is something for everyone!
IT Service Management (ITSM)
IT teams manage the delivery of Information Technology services to the organization’s various business units and clientele. IT Service Management, or ITSM, encompasses all of the activities associated with the designing, creating, delivering, and supporting of services that the IT department provides. Ian Watson joins Morley to discuss ITSM and share some of the current approaches that companies are using for their Service Management strategy.
Security Information and Event Management (SIEM)
Security Information and Event Management (SIEM) is a part of an organization’s big data analytics toolset. Effective cyber security approaches require a tool to effectively manage and control attacks to their systems. The level of sophistication of attacks and the the sheer scale of attacks require a level of automation that wasn't readily available even a decade ago. Now, big data analytics tools offer a SIEM solution as part of its offering, providing security experts with the functionality that they need to get ahead, stay ahead and automatically respond to security threats. In this episode, Amyn Visram will share his knowledge on this important and quickly growing area within Information Technology.
Program Management sits in the space between Project Managers, the Project Management Office and The Business. The Program Manager typically provides oversight for a number of projects, ensuring a consistent set of strategic objectives are met. What does it take to be successful in this role? What are the challenges? How do you measure success? All these questions and more are answered by this episode's guest, Axel Romberg. Axel has a multi-decade career leading projects, working in both the private and public sector. He shares with us his experience, his knowledge and what he feels are the key success factors for providing excellence in Program Management.
Managed Services and IT Outsourcing
Managed Services and Outsourcing is a multi-billion-dollar-a-year industry in Canada alone. As such, it makes up a very large part of the IT industry as well. How is working at a Systems Integrator or Consulting Company different from working for an Enterprise or Gov’t organization directly? What does it take to become involved in this space? Joining Morley in this episode to share his thoughts on providing managed services is Raj Kapoor. Raj is an Executive Partner at the Whitestone Group, a consulting company and IT service provider that specializes in technology governance, strategic vendor management, and outsourcing optimization.
Data Science and AI
Past Tech Talks have already discussed the curation and use cases of digital corporate data, and in this episode, Morley continues the conversation with Garry Ma, a leading data scientist and expert in artificial intelligence. They talk about how Data Science helps convert data into actionable business information and how AI uses that information to achieve business goals such as increased efficiencies, improving customer service, reducing time to complete tasks and scale business. Whether you're interested in working in the field, recruiting professionals for related jobs, or already immersed in the profession, you will find value in this interview!
Big Data Analytics
Big Data is a popular topic today, frequently being discussed in the media for both its good and its bad. In this episode of Eagle Tech Talks, Morley is joined by John Pensom, CEO of PeopleInsight Workforece Analytics, a company that helps their clients make business sense out of their "people" data. They discuss the many roles related to Big Data (ex. Data Architect, Data Scientist) and how companies leverage data and analytics to make more sophisticated, strategic decisions.