31 episodios
Service Intel Aquant
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- Arte
In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service.
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Comfort Systems: Close the Skills Gap & Cut Service Costs
This episode was originally a webinar so the participants may reference visuals. If you would like to watch this episode, you can do so here: In today's episode of Service Intel, Sidney Lara is joined by Joe Lang, VP of Service at Comfort Systems, to discuss the insights from Aquant's recent field service benchmark report. This comprehensive analysis covers over 24 million work orders, 6.6 million assets, and the practices of nearly 582,000 technicians. They discuss a wide range of ...
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Service Council X Service Intel: Crossing the AI Chasm
In this week's episode of Service Intel, we're diving into the world of AI with special guests Tas Hirani from Aquant and John Carrol, President of the Service Council. They discuss critical strategies for effectively deploying AI within enterprise organizations. Tas sheds light on common obstacles encountered during AI implementation, based on examples from pilot programs with Aquant’s customers, and shares actionable insights for service organizations aiming for success. This is a great epi...
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Data-Driven Dynamics: Ben Sutton on Smiths Detection's Data Transformation and AI Integration
In this episode, Tim Burge, Director at Aquant, steps in for Sidney to interview Ben Sutton of Smith’s Detection. Ben talks about Smith’s Detection’s data journey over the past 4 years, the drivers behind becoming more data-driven, the challenges associated with having an overwhelming amount of data, and the importance of standardizing metrics. They also discuss generative AI’s role in the process and Smith’s Detection’s vision for data utilization in the next 5 years.
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Building Strong Teams in Field Service: A Conversation with Venkata Reddy Mukku at Bruker Nano Surfaces
In this episode, we sit down with Venkata Reddy, Vice President of Worldwide Service & Support at Bruker Nano Surfaces. Today’s episode is all about team building, Venkata has a ton of experience building teams and will share hiring strategies, and best practices on creating a culture of belonging in the field service industry.
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Embracing Efficiency: Sasha Ilyukhin on Tetra Pak's 'Shift Left' Journey and Its Impact on Service Excellence
A lot of service organizations are embracing the shift left approach, which is essentially the process of moving resolutions closer to self-service to minimize equipment downtime and improve customer satisfaction. On today’s episode of Service Intel, we are joined by Sasha Ilyukhin from Tetra Pak to discuss Tetrapak’s shift left journey, specifically what drove them to embrace the approach, the execution, and the success that shifting left has had on their business.
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AI Transformation in Service: Insights with Aquant’s Tas Hirani and Service Council’s John Carrol
In today’s episode, we have special guests Tas Hirani of Aquant and John Carrol from Service Council to talk about generative AI. They discuss its impact on the industry, key considerations for evaluating AI technology for businesses, strategies to gain buy-in for cost-effective and user-friendly AI tools, and practical tips for training AI solutions across various user groups. This is a great episode for anyone looking to understand and leverage AI in service.This podcast episode originates ...