Toolbox for the Trades ServiceTitan

After spending over 25 years working with industry legends like Jim Abrams and Leyland Smith of Service Champions, Lawrence Castillo felt he was ready for his next challenge.
So in 2020, he accepted the role of president at Brody Pennell Heating & Air Conditioning, which has been proudly serving the greater Los Angeles area since 1945. Since taking the reins, Lawrence has helped supercharge their business strategy, seeing revenue growth from $7 million to $40 million in just three years.
We’ll learn the steps Lawrence took to strengthen the Brody Pennell brand into a 5-star-rated business, start an HVAC school, and prioritize world-class customer service.
Join us as we discuss:
 
[18:32] What to do when you get pushback from the old guard
[22:44] The first thing to do to help your business grow
[30:41] How building an HVAC school leads to a winning talent pipeline
[37:44] How to create your own urgency
Check out these resources we mentioned during the podcast:
Service Champions
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Brigham Dickinson is on a mission to help trades companies with low conversion rates, poor customer experience, and a lack of team alignment. He knows that if companies can tackle these problems, they can book more jobs and generate more referred customers for their businesses.
It all comes down to having the right mindset and creating an environment of safety, comfort, and fun for the customer. This ultimately helps to create a buying environment where customers can make informed decisions.
 
As the President and Founder of Power Selling Pros, Brigham and his team strive to help companies in the trades increase their bookings and customer service excellence. He stops by to talk to us about how he got into the trades, his entrepreneurial journey, and what it takes for CSRs to book more jobs.
Join us as we discuss:
 
[17:01] How companies can increase their call conversions
[27:01] How CSRs can master the pattern of excellence
[35:36] Why technicians need to have soft skills training
Check out these resources we mentioned during the podcast:

Power Selling Pros
Dispatch Pro
Second Chance Leads
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

As the costs of goods and materials continue to rise, consumer confidence is low, inflation is high, and business expenses are increasing. So what’s an HVAC business owner to do?
Today we’re talking to two experts in the industry — ServiceTitan’s Chris Hunter, Director of Customer Relations, and Deanna Kawasaki, Senior Director of Product Management.
We discuss ways to keep your HVAC customers happy, offer more financing options, and keep profits rolling in. We talk about benchmarks and how to know if you’re doing well. Plus — tools and technology you can use to maximize your business.
Summer is coming. Are you ready?
Join us as we discuss:
[18:33] The Consumer Confidence Index and what it means for you
[25:15] Why financing is an advantage for homeowners and businesses
[37:53] Being ready to profit during the first heat wave of the summer
Check out these resources we mentioned during the podcast:

Look up your state’s energy office
How Do You Stack Up When Compared to Other Service Businesses Like Yours? 
ServiceTitan blog
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Juan Lopez has always embraced change and views it as an opportunity for growth and continuous improvement. His professional journey is a testament to how you can achieve anything you put your mind to.
Everyone in the trades constantly looks to improve and find ways to grow more efficiently and effectively. With the introduction of new technologies, automation, and enhanced workflows, you can turn inconvenient and time-consuming situations and tasks into more manageable experiences both internally and externally.
As a Business Analyst at Franklin Electric, Juan is on a mission to scale the company’s operations and support his team through technology. Juan stops by to share his professional experiences with us and highlight the importance of leveraging technology to help a company run better and faster and provide massive value at scale.
Join us as we discuss:
 
[05:56] Juan’s best pieces of sales advice
[15:13] How Juan optimized technology to support his team
[24:25] The most critical workflows for business success
Check out these resources we mentioned during the podcast:
Franklin Electric
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Patrick Boldt and Craig Childress are extremely passionate professionals in HVAC and plumbing. Both hail from humble beginnings and thrived in the trades despite facing many adversities.
They decided to take their passion for the trades to the next level and participated in a quiz. Little did they realize that this would take them to Florida, where they would compete with the best in the Elite Trades Competition Series. They both hold championship titles in their respective categories and are now ranked among the country's top HVAC and plumbing professionals.
Patrick and Craig stopped by to share their professional journeys with us. They talked to us about how they got into the trades, what they wish more people knew about their profession, and even provided some tips about the right mindset and skills to have when joining a competition.
Join us as we discuss:
 
[9:42] The importance of vocational schools in training new techs
[24:53] What people should know about the work technicians do
[33:27] What skills come in handy during the competition
Check out these resources we mentioned during the podcast:
Elite Trades Competition Series
HVAC Round 1 Quiz
Plumbing Round 1 Quiz
Electrical Round 1 Quiz
Auto Tech Round 1 Quiz
Trane
Pro Press
RLS for HVAC
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Ian Jacoby is a rare breed in every sense of the word. He grew up in the business his father had built, where they would help companies in the trades to obtain the respective permits.
By outsourcing this process to Ian and his team, contractors are able to focus on their true areas of expertise and grow their businesses more effectively.
As the president of iPermit, Ian is on a mission to help businesses across the U.S. with permit expediting, final inspections, as well as HERS testing. He stops by to share his professional journey with us and talks about the advantages of outsourcing the permit process.
Join us as we discuss:
 
[11:04] The consequences of skipping the permit process
[13:40] Advice for contractors who aren’t pulling permits
[18:33] The advantages of outsourcing
Check out these resources we mentioned during the podcast:
iPermit
Arcxis
Service Champions
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.