28 min

Building and Managing Successful Operations Teams Modern Business Operations

    • Business

While the overall goal of operations is often to establish regularity and order, those who work in operations have to be comfortable with ambiguity and consistently realigning, reassessing, and reallocating resources.
 
That’s one of the messages Sowmya Srinivasan, VP of Strategy and Operations, Customer Success, Support and Renewals at Informatica, shares with host Briana Okyere on this episode of Modern Business Operations. Sowmya has been at Informatica for 15 years, starting as a support engineer, so she has seen the company grow to become the market leader in enterprise-level data management.
 
Briana asks Sowmya to describe an average day; Sowmya says that there is no average day but that every day prioritization drives how that day is accomplished.
 
Briana and Sowmya also discuss:
why teams need to understand their why before worrying about the how the importance of measuring what matters (and why you should read John Doerr’s book Measure What Matters if you haven't already) some key foundations to establish for successful teams  
You’ll also hear Sowmya’s insistence on ensuring that her leaders have automated access to key data they need to make sure they are on track.
  This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

While the overall goal of operations is often to establish regularity and order, those who work in operations have to be comfortable with ambiguity and consistently realigning, reassessing, and reallocating resources.
 
That’s one of the messages Sowmya Srinivasan, VP of Strategy and Operations, Customer Success, Support and Renewals at Informatica, shares with host Briana Okyere on this episode of Modern Business Operations. Sowmya has been at Informatica for 15 years, starting as a support engineer, so she has seen the company grow to become the market leader in enterprise-level data management.
 
Briana asks Sowmya to describe an average day; Sowmya says that there is no average day but that every day prioritization drives how that day is accomplished.
 
Briana and Sowmya also discuss:
why teams need to understand their why before worrying about the how the importance of measuring what matters (and why you should read John Doerr’s book Measure What Matters if you haven't already) some key foundations to establish for successful teams  
You’ll also hear Sowmya’s insistence on ensuring that her leaders have automated access to key data they need to make sure they are on track.
  This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

28 min

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