7 min
Chapter 28 Customer First Confucius’ Wisdom
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Once a corporate culture of “customer first” is established, employees will want to do what is right for customers. Giving directives to employees on everything amounts to restricting their scope to being responsible.
Once a corporate culture of “customer first” is established, employees will want to do what is right for customers. Giving directives to employees on everything amounts to restricting their scope to being responsible.
7 min