38 min
Delivering the Gold Standard of Customer Success as a Leader with Siobhan Alexander B2B Leadership Podcast
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- Business
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Siobhan Alexander, Director of Customer Success at Catalyst Software.
Podcast highlights:
0:25 - Siobhan's background - Siobhan explains her role at Catalyst Software.
1:34 - Leadership pressure - How does Siobhan think about leadership, from not only a content perspective but a practice perspective?
2:52 - First leadership position - Siobhan got her first management role in college.
5:34 - Incredible customer experience - How did Siobhan foster this environment managing a team of 25?
7:22 - From retail to tech - How did Siobhan make the transition?
10:11 - Teaching in Russia - Siobhan explains what led her to jump on a plane into the unknown.
15:26 - Transition from B2B to SaaS - What motivated Siobhan to branch out into something new?
18:50 - The loss of a boss - Siobhan explains the grief of joining an organization for a boss who left shortly after.
21:34 - Building internal relationships - What was the reception like from the departments who had no clue what customer success was?
25:00 - Customer Success thesis - Siobhan outlines the work from her master's program in Russia.
31:34 - Different background, same vision - What does leadership from Siobhan's team look like in an environment that fully believes in customer success?
36:23 - Siobhan's advice to herself - What advice would Siobhan give her younger self?
Connect with Siobhan Alexander: https://www.linkedin.com/in/siobhan-alexander-63a65052/
Learn more about Catalyst Software at https://catalyst.io/
Learn more about your own leadership style at:
https://www.30dayleadership.com/
This episode is brought to you by the B2B Leaders Academy
The cost of not consistently developing your leadership skills is enormous. At the B2B Leaders Academy you can gain access to monthly leadership training and live coaching. Being a great leader isn't hard, you just need a guide and the right set of tools. Head on over to b2bleadersacademy.com and become the leader you have always wanted to be.
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Siobhan Alexander, Director of Customer Success at Catalyst Software.
Podcast highlights:
0:25 - Siobhan's background - Siobhan explains her role at Catalyst Software.
1:34 - Leadership pressure - How does Siobhan think about leadership, from not only a content perspective but a practice perspective?
2:52 - First leadership position - Siobhan got her first management role in college.
5:34 - Incredible customer experience - How did Siobhan foster this environment managing a team of 25?
7:22 - From retail to tech - How did Siobhan make the transition?
10:11 - Teaching in Russia - Siobhan explains what led her to jump on a plane into the unknown.
15:26 - Transition from B2B to SaaS - What motivated Siobhan to branch out into something new?
18:50 - The loss of a boss - Siobhan explains the grief of joining an organization for a boss who left shortly after.
21:34 - Building internal relationships - What was the reception like from the departments who had no clue what customer success was?
25:00 - Customer Success thesis - Siobhan outlines the work from her master's program in Russia.
31:34 - Different background, same vision - What does leadership from Siobhan's team look like in an environment that fully believes in customer success?
36:23 - Siobhan's advice to herself - What advice would Siobhan give her younger self?
Connect with Siobhan Alexander: https://www.linkedin.com/in/siobhan-alexander-63a65052/
Learn more about Catalyst Software at https://catalyst.io/
Learn more about your own leadership style at:
https://www.30dayleadership.com/
This episode is brought to you by the B2B Leaders Academy
The cost of not consistently developing your leadership skills is enormous. At the B2B Leaders Academy you can gain access to monthly leadership training and live coaching. Being a great leader isn't hard, you just need a guide and the right set of tools. Head on over to b2bleadersacademy.com and become the leader you have always wanted to be.
38 min
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