Mission Critical to Mission Accomplished Constant Technologies

Logistics is the backbone of many companies. These businesses require command and control centers to adapt and change as their logistics operations' needs grow more complex.

Tom Sheeran, Senior Vice President of Constant Technologies, spoke about the increased demand in logistics and how command and control centers handle the situation.

“Logistics demand has skyrocketed over the last few years for services such as Amazon, FedEx, UPS and other online services, especially during a pandemic,” Sheeran said. “A lot of people are putting even more and more stress on those types of logistics services, not only for personal use but also for corporate use.”

These services and functions have to run uninterrupted, and that is where operation centers come into play. These centers manage and monitor everything from security and network operations to IT and data centers.

“If these critical services aren’t running, it can take down a portion of the logistics industry and result in business risk and slowdown,” Sheeran warned.

With the increase in demand for logistics come increasing challenges.

“We’ve seen a lot of challenges moving materials from point A to point B while providing predictable and reliable information to assess those risks,” Sheeran said. “The monitoring and command centers help to alleviate a lot of these challenges and risks.”

2020 has been the year of the dashboard, of ICU counts and of bed counts. For many around the world, hospital statistics went from an afterthought to a daily part of life, as they logged on to see how their local emergency rooms were coping with the coronavirus pandemic in their communities.

Hospitals that had built-in command centers had a leg up, said Gip Sisson, Senior Project Manager for Constant Technologies. With data already at administrators’ fingertips, they were able to plot the best course of action and quickly react as things changed.

“The front of these work groups allows the staff to see the entire overview of the hospital in real time. The central location allows for better communication, faster decision-making and, using predictive-type software and the information getting fed into the hospital system, they can see the hospital data and project it out one day, one week or one month in advance,” he said.

“This is something that improves the hospital efficiency. The key is to spot the potential bottlenecks before the happen. Providing them the tools to do that is something that Constant has taken some pride in and enjoyed working on.”

With command centers proving a savvy investment for so many hospitals as they cope with the pandemic, Sisson said more around the world might follow suit.

“I think any time you can prove that the efficiency gained through a command center results in a bottom line, a hospital is going to take a strong look at that. So, in that sense, I think these command centers are going to continue to catch on,” Sisson said.

Whether a movie scene, a photo from a thrilling real-life mission or even just a suburban 9-1-1 call center, we can all picture what a control center looks like. There’s the screen, the gadgets and the consoles where people work.

One thing that stands out in 2020, though, is there’s often not a whole lot of space between workstations. That’s now changing, with companies like Constant Technologies in the mission critical space quickly adapting to make work stations safe for those doing critical jobs at a critical time.

“One thing that we’re extra aware of now is the flow of people in an operations center,” said Heather Conover, Senior Project Manager for Constant Technologies. “We’re trying to be aware of entrances, exits, corridors, anywhere there could be a traffic jam in a room where people are trying to social distance. Another thing we’re seeing that’s popping up everywhere is added signage in an operation center to maybe show social distancing or arrows on the floor to show you, when you exit, which way you can go.”

While the name of the game is about keeping people further apart, we all hope for the day when we once gain are able to be within six feet of each other. With that in mind, many of Constant’s designs are allowing for that space to be utilized in the future as something different once the need for social distancing lessens.

“Things are really going to get spaced out more, and, in those spaces, we’ll find ways to provide more storage or maintain a distant space so, in the future, if they want to add on to their room, they’re already set to add these new positions in,” said Ron Costa, Director of Console Operations at Constant Technologies.

President of Constant Technologies Brad Righi knows the mission-critical industry isn't immune to the COVID-19 pandemic's challenges.

As Righi pointed out, while many employees have worked remotely during the pandemic, mission-critical centers are the nerve center of businesses and must operate 24/7.

“The unique challenge for us to guarantee uptime and, at the same time, not have full access has caused us to pivot our service department and ramp up,” Righi said.

That also means more remote support.

“We typically perform on-site,” he said.

Constant Technologies has supplemented solutions with lots of videos and remote troubleshooting to ensure clients have complete uptime during the pandemic.

Adapting and changing to meet the needs of the pandemic also means pivoting with the client's needs. Righi knows the key to Constant Technologies’ success lies in its client partnerships.

“The pandemic gives most of our clients a chance to take a fresh look at offices they may not staff in the same way in the future and where they are going to plan their operation center,” Righi said.

And Constant Technologies will work with its clients to create the right solutions during and after the pandemic.

What does Righi think the future of mission-critical environments might look like after the pandemic is over?

“I always envision, even in the future, the actual operations center still being within a brick and mortar building,” Righi said. “What I think will change is the security and the information shared in and out of that room.”

Danny Sasseville has been with Constant Technologies for 23 years. Originally an architect and structural engineer for the company, he's now the VP of Project Engineering.

Sassevillle joined host Lukas Cox to talk about implementing systems for quality control, the benefits of these systems and his experience with them at Constant Technologies.

After the company evolved into the AV space, Sasseville moved to AV design. He said that his background is actually a benefit and that the projects he works on have more to do with architecture than engineering.

One way that Constant Tech sustains its culture and grows as a company is by being purpose-driven. Making sure everyone is informed and on board with the overarching mission is important.

Sasseville said that he and his engineering team developed their quality control system from the ground up. They took in many different perspectives to make sure anyone involved in the process can fully understand and implement their drawings.

He said that the company has started a new position for quality control: a Director of Installation services. This position oversees all installations, making sure every action is done the same way for every project and process.

The goal of the position, said Sasseville, is to implement and “follow a systematic sense of rules.”

Sasseville said that making sure all departments are involved in what's going on in a project is “vital to our success.”

When it comes to operations center solutions, some vendors may handle the audiovisual needs of the center, while others may be console manufacturers. Constant Technologies offers both, providing a complete solution for your operations center. Heather Conover, Senior Project Manager at Constant Technologies, joined this episode of Mission Critical to discuss the needs of operations centers and how Constant provides a turnkey solution.

One of the essential factors in operations center design is recognizing the needs of the operators who work long shifts. The day-in, day-out, 24/7 use of these rooms require comfort and durability in the console furniture they will utilize in the room, said Conover. In terms of the AV systems, they, too, must be able to handle the rigors of a round-the-clock environment.

“Not only does all the equipment need to be robust,” Conover said, “but it needs to be easy to operate.”

Conover noted that each operations center has its own unique needs, and these rooms come in all shapes in sizes. Constant Technologies’ goal is to create a total solution that puts together the right equipment and furniture designed to meet the specific needs of the customer.

“We’re not trying to push a product that may or may not meet a customer’s needs. We’re trying to find out what works best them in bringing that system together,” Conover said.