26 min

Progressing Your Career in Ops with Lindsay Crittendon of Headspace Modern Business Operations

    • Business

Operations is where Lindsay Crittendon currently works at Headspace, but that’s not where she started her career, and she thinks that’s a good thing. One of the themes she and host Briana Okyere discuss in the podcast is the importance of having a generalist and multi-disciplinary background. Lindsay still draws on her lessons from market research and consumer insights, which was where she began her career.
 
Lindsay points out that you can’t progress in operations by simply staying in your lane: you’ve got to put yourself in the shoes of the people you are working with and you can’t do that without having a cross-functional and multidisciplinary attitude. 
 
She also emphasizes the importance of those in operations taking the time to share what it is that they are working on. Most ops people shy away from sharing, thinking that, “it’s not about me.” But without sharing that work, others in the company may not understand what it is that operations truly does day-to-day and week-to-week. 
 
In this episode, Lindsay and Briana also talk about:
How operations has changed in the last seven years How to improve skill sets in which you are weak Some of the challenges of mergers and acquisitions at the ops level You’ll also hear one of the key ways that Lindsay thinks front-line contributors get energy: from hearing how leadership is improving the company.
 
This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses the building blocks to orchestrate any process with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

Operations is where Lindsay Crittendon currently works at Headspace, but that’s not where she started her career, and she thinks that’s a good thing. One of the themes she and host Briana Okyere discuss in the podcast is the importance of having a generalist and multi-disciplinary background. Lindsay still draws on her lessons from market research and consumer insights, which was where she began her career.
 
Lindsay points out that you can’t progress in operations by simply staying in your lane: you’ve got to put yourself in the shoes of the people you are working with and you can’t do that without having a cross-functional and multidisciplinary attitude. 
 
She also emphasizes the importance of those in operations taking the time to share what it is that they are working on. Most ops people shy away from sharing, thinking that, “it’s not about me.” But without sharing that work, others in the company may not understand what it is that operations truly does day-to-day and week-to-week. 
 
In this episode, Lindsay and Briana also talk about:
How operations has changed in the last seven years How to improve skill sets in which you are weak Some of the challenges of mergers and acquisitions at the ops level You’ll also hear one of the key ways that Lindsay thinks front-line contributors get energy: from hearing how leadership is improving the company.
 
This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses the building blocks to orchestrate any process with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

26 min

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