842 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri

Please subscribe and rate wherever you listen to podcasts.

Service Management Leadership Podcast Service Management Leadership Podcast

    • Technology

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri

Please subscribe and rate wherever you listen to podcasts.

    Service Management Leadership - Understanding Risk

    Service Management Leadership - Understanding Risk

    In this episode, Jeffrey discusses Change Management

    Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 5 min
    Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing

    Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing

    Alexander and SAMExpert are Microsoft licensing experts, helping organizations with all types of Microsoft licensing needs and situations.

    • 17 min
    Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built

    Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built

    In this episode, kengon continues his discussion with Stu McDonald of Sunburst Simulations on how simulations are built and what we can/should expect from leveraging them

    • 22 min
    Service Management Leadership - Someone Has To Tunnel

    Service Management Leadership - Someone Has To Tunnel

    In this episode, Jeffrey discusses the value of OCM

    Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 5 min
    Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Exception

    Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Exception

    Luigi Ferri takes the mic to talk about Management by Exception in this Service Management Leadership Podcast episode.





    Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice





    Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.





    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.





    Branding by Balaji - Follow him at @bwithbranding on Instagram



    #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

    • 4 min
    Global ITAM Summit - Starring Piaras MacDonnell Discussing IBM Software Licensing

    Global ITAM Summit - Starring Piaras MacDonnell Discussing IBM Software Licensing

    Piaras is the founder of License Hawk, a consulting organization focused on optimizing IBM software licensing

    • 29 min

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