Veterinary Viewfinder Podcast Dr. Ernie Ward & Beckie Mossor, RVT

For the past 7.5 years, the Veterinary Viewfinder has strived to tackle the toughest topics in veterinary medicine each week. This week, we're revisiting one of our favorite tough topics: money. Lately, social media seems abuzz with folks complaining about the high cost of veterinary care. This week, we want to dive a little deeper into some of the causes of these complaints and steps you can take when you're face-to-face with an upset client.

Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, share their experiences with clients complaining about veterinary prices and offer advice on preventing misunderstandings and how to effectively and respectfully handle them when they arise.

If you like this type of content, please go to Apple Podcasts or your favorite player and leave us a 5-star review. Your stars help us reach more of our colleagues! Thank you!

Viewfinders, please share your thoughts on professional feedback with us on our Facebook or Instagram pages or email VeterinaryViewfinder@gmail.com.

#veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

A tough job that we often talk about on the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a lot of the hits from our clients.

This week, we’re excited to welcome back to the podcast Debbie Boone, CVPM, one of the co-founders of a new organization dedicated to improving the lives and skills of those folks who are our veterinary receptionists. This week, we want to discuss how you can get involved and why this is important for your clinic.

Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, talk with Debbie Boone, CVPM, a co-founder of the North American Association of Veterinary Receptionists (NAAVR). Learn how this organization started, what its plans are, and why you should better train your veterinary receptionists!

A tough topic that every veterinary professional will confront at some time in their career is a disagreement with a pet parent over how they are doing something regarding care. This difference can be about diet, anti-vaxxing, or a whole host of other things that can potentially put their pet at risk. It can also be different philosophically, ideologically, medically, or something you don’t believe is a good idea for their pet. This week, we want to talk about having those hard conversations.

Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, share some of the advice that they have found to help them in these difficult conversations and, more importantly, how you can have these conversations successfully.

Plus, stay tuned to learn why Dr. Ward says, “You can’t fire your way to utopia!” in veterinary practice. (Hint: it’s got to do with the 4% Rule.)

Viewfinders, this is another good one!

If you like this type of content, please go to Apple Podcasts or your favorite player and leave us a 5-star review. Your stars help us reach more of our colleagues! Thank you!

Viewfinders, please share your thoughts on professional feedback with us on our Facebook or Instagram pages or email VeterinaryViewfinder@gmail.com.

A lack of appropriate feedback leads to failure. You need to give your team at least three types of feedback to succeed. This week, we discuss the three types of feedback you should give - and receive - to excel in veterinary medicine.

Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the topic of feedback in the veterinary workplace. Dr. Ward shares his three types of feedback: Appreciation, coaching, and evaluation, as well as tips for each and why all three are necessary for progress. Beckie shares her experiences receiving and giving feedback to colleagues and why trust is foundational to progress as a veterinary professional.

Viewfinders, share your thoughts on professional feedback with us on our Facebook or Instagram pages or email VeterinaryViewfinder@gmail.com.

If you like this type of content, please go to Apple Podcasts or your favorite player and leave us a 5-star review. Your stars help us reach more of our colleagues! Thank you!

#veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Veterinary technician programs have expanded in remarkable ways over the past decade, and there's a push towards getting a four-year degree, with even more advanced degrees on the horizon. This week, we're speaking with the interim Director of Appalachian State University's Veterinary Technology B.S. Program, Jennifer Serling CVT RVT VTES BVSc, to discuss the benefits and pros of a four-year veterinary technician degree and the value of remote education. 

Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, explore some of the exciting changes and opportunities in in-person and online veterinary technician programs. This week's guest has a long history of innovating veterinary technician curricula, and we're thrilled to cover her thoughts on why obtaining a four-year veterinary technician degree has potential impacts far beyond clinical practice.

After you've listened to this week's podcast, please give us a HUGE FAVOR and leave us five stars on Apple Podcasts. Your review helps us reach more of our colleagues with these topics. Thank you!

Learn more about Jennifer Sterling and App State's Vet Tech Program:
https://rri.appstate.edu/vet-tech
 https://www.linkedin.com/in/jennifer-serling-75216b15/

#veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Working in a veterinary clinic can pose many hazards. This week, we want to discuss some of the common workplace risks of veterinary practice and why we want you to stop doing them because they are putting you at risk.

Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle five major areas of personal risk in veterinary clinics: radiology, animal restraint, ergonomics, dentistry, and anesthesia/operating room. Dr. Ward and Beckie offer examples of each hazard along with tips on mitigating personal risk.

Viewfinders, this is an important topic for anyone working in veterinary practice. Please share your tips and concerns on our Facebook or Instagram page.

Also, please do us a HUGE FAVOR and leave us five stars on Apple Podcasts. Your review helps us reach more of our colleagues with these topics. Thank you!

#veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast