How to complain effectively without getting embarrassed (Rebroadcast‪)‬ The "Skills with People" Podcast

Phil Gould talks with Sara Palmer on her lunchtime talk show on BBC Radio Jersey. He explains how to complain effectively without getting embarrassed.

The "Skills with People" training course shows managers how to how to stand up for themselves, how to complain effectively so that other people take them more seriously, and how to respond more gracefully to other people's complaints.