28 min
Industry Realities and Frontline Insights on Pulse 2024 from Gainsight's Nick Mehta Unchurned - The No. 1 podcast for Customer Success
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- Entrepreneurship
Customer success icon Nick Mehta, CEO of Gainsight, joins our hosts Kristi Faltorusso, Jon Johnson, & Josh Schachter for a candid conversation packed with insights on the evolving CS landscape. From a sneak peek at Pulse 2024 to the future of AI in CS, Nick brings his trademark wit along with wisdom on key trends like:
- The changing job market and customer expectations
- Aligning CS with revenue and business outcomes
- Standardizing practices while keeping the human touch
- Major industry moves and consolidation
Get an insider's perspective from one of CS's most respected voices - with some surprises along the way. A must-listen for CS pros at any level.
Timestamps:
0:00 - Preview & Intros
3:44 - Pulse 2024 at St. Customer Success
5:23 - Nick's Pulse 2024 outfit
10:20 - The state of CS in 2024
18:00 - The lack of accountability
18:53 - The term "Customer Success" is vague
22:40 - Customer Success is a part of the product
25:59 - Nick's priorities for the rest of 2024 & BS!
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/H6mnKkpU2lI?feature=shared
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating & review.
👉 Connect with the guest
Nic Mehta: https://www.linkedin.com/in/nickmehta/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter
👉 Check out the most loved episodes
Who Wins the Tug-of-War, Team Customer Success or Team Sales? ft. Hamish Stephenson ( Selr.io)
How to Keep Customers from Churning When Renewal Budgets Are Tight ft. Gillian Heltai, CCO (Lattice)
CS [Un]churned: Do We Really Need QBRs With Every Customer?
Transitioning Into a Customer Success Role: The Before and After ft. Julie Raeder (CSM, Dooly)
👉 Past guests on The Unchurned Podcast include Nick Mehta (GainSight), Mike Molinet (Branch), Edward Chiu (Catalyst), Kristi Faltorusso (Client Success), and customer success leaders and CCOs from top companies like Cloudflare, Google, Totango
Customer success icon Nick Mehta, CEO of Gainsight, joins our hosts Kristi Faltorusso, Jon Johnson, & Josh Schachter for a candid conversation packed with insights on the evolving CS landscape. From a sneak peek at Pulse 2024 to the future of AI in CS, Nick brings his trademark wit along with wisdom on key trends like:
- The changing job market and customer expectations
- Aligning CS with revenue and business outcomes
- Standardizing practices while keeping the human touch
- Major industry moves and consolidation
Get an insider's perspective from one of CS's most respected voices - with some surprises along the way. A must-listen for CS pros at any level.
Timestamps:
0:00 - Preview & Intros
3:44 - Pulse 2024 at St. Customer Success
5:23 - Nick's Pulse 2024 outfit
10:20 - The state of CS in 2024
18:00 - The lack of accountability
18:53 - The term "Customer Success" is vague
22:40 - Customer Success is a part of the product
25:59 - Nick's priorities for the rest of 2024 & BS!
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/H6mnKkpU2lI?feature=shared
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating & review.
👉 Connect with the guest
Nic Mehta: https://www.linkedin.com/in/nickmehta/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter
👉 Check out the most loved episodes
Who Wins the Tug-of-War, Team Customer Success or Team Sales? ft. Hamish Stephenson ( Selr.io)
How to Keep Customers from Churning When Renewal Budgets Are Tight ft. Gillian Heltai, CCO (Lattice)
CS [Un]churned: Do We Really Need QBRs With Every Customer?
Transitioning Into a Customer Success Role: The Before and After ft. Julie Raeder (CSM, Dooly)
👉 Past guests on The Unchurned Podcast include Nick Mehta (GainSight), Mike Molinet (Branch), Edward Chiu (Catalyst), Kristi Faltorusso (Client Success), and customer success leaders and CCOs from top companies like Cloudflare, Google, Totango
28 min