45 min
The value of coaching in the workplace with Mark Stagi, VP of CS @Avoma SaaS Therapy
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- Business
Todd and Casey are joined by Mark, a customer success leader with over 20 years of experience. They discuss the importance of coaching in the workplace and how it translates to supporting customers and employees. Mark shares his approach to coaching, which includes game tape playback, team meetings, and peer-to-peer coaching.
Takeaways:
Leaders should focus on growing other leaders and nurturing individuals to achieve their goals
Creating a culture of feedback and continuous learning is essential for success
Coaching can take various forms, including game tape playback, team meetings, and peer-to-peer coaching
Hiring individuals with a growth mindset and a hunger for learning is crucial
Start small with giving feedback and create a culture of learning and coaching within your organization Create a safe and transparent environment for feedback
Balance focusing on strengths and areas for improvement
Hire people with a growth mindset and a hunger for learning
Utilize strategies like game tape playback, team meetings, and one-on-one feedback sessions
Align coaching efforts with business goals and drive better outcomes for customers
Content:
00:00 Introduction
06:21 The Importance of Coaching in the Workplace
11:45 Different Forms of Coaching
23:39 Aligning Skills with Roles & Responsibilities
32:53 Managing the Chaos & Craziness
38:25 Demonstrating the Value of Coaching to Leadership
45:03 Conclusion
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
Todd and Casey are joined by Mark, a customer success leader with over 20 years of experience. They discuss the importance of coaching in the workplace and how it translates to supporting customers and employees. Mark shares his approach to coaching, which includes game tape playback, team meetings, and peer-to-peer coaching.
Takeaways:
Leaders should focus on growing other leaders and nurturing individuals to achieve their goals
Creating a culture of feedback and continuous learning is essential for success
Coaching can take various forms, including game tape playback, team meetings, and peer-to-peer coaching
Hiring individuals with a growth mindset and a hunger for learning is crucial
Start small with giving feedback and create a culture of learning and coaching within your organization Create a safe and transparent environment for feedback
Balance focusing on strengths and areas for improvement
Hire people with a growth mindset and a hunger for learning
Utilize strategies like game tape playback, team meetings, and one-on-one feedback sessions
Align coaching efforts with business goals and drive better outcomes for customers
Content:
00:00 Introduction
06:21 The Importance of Coaching in the Workplace
11:45 Different Forms of Coaching
23:39 Aligning Skills with Roles & Responsibilities
32:53 Managing the Chaos & Craziness
38:25 Demonstrating the Value of Coaching to Leadership
45:03 Conclusion
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
45 min