132 episodes

Blazing Trails explores Salesforce values in action through thought provoking conversations with global leaders, innovators and icons who are shaping the world for the better. Join host Michael Rivo to dive into topics surrounding innovation, equality, net zero energy, work and well-being. New episodes debut Wednesdays.

Blazing Trails Salesforce

    • Business
    • 4.4 • 368 Ratings

Blazing Trails explores Salesforce values in action through thought provoking conversations with global leaders, innovators and icons who are shaping the world for the better. Join host Michael Rivo to dive into topics surrounding innovation, equality, net zero energy, work and well-being. New episodes debut Wednesdays.

    How to Run an Effective Meeting with Reddit COO Jen Wong

    How to Run an Effective Meeting with Reddit COO Jen Wong

    What's the secret to ending unproductive meetings forever? Jen Wong, COO of Reddit has cracked the code! On this week's episode she shares her tips on how she runs incredibly effective meetings and empowers her teams. She also talks about how to lead as an introvert, the best ways businesses can be authentic on Reddit and how to grow killer vegetables– with help from her friends on Reddit. Tune in!

    • 16 min
    Re-Release: Seth Godin and Brian Solis: How to Better Connect to Your Customers

    Re-Release: Seth Godin and Brian Solis: How to Better Connect to Your Customers

    How can companies better know and connect to their customers and build more trust? That's a question Seth Godin, marketing guru and founding editor of The Carbon Almanac and Brian Solis, VP and Global Innovation Evangelist at Salesforce and best-selling author, try to answer in this week's episode. They discuss some fascinating findings from our just released State of the Connected Customer report. It’s our 5th edition and features insights from nearly 17,000 consumers and business buyers worldwide. Tune in to find out what's at the heart of it.

    • 39 min
    Salesforce Execs Unpack How Automation and AI Deliver Success Now for Service Teams

    Salesforce Execs Unpack How Automation and AI Deliver Success Now for Service Teams

    Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and Global Innovation Evangelist Brian Solis see automation and AI as a solution. On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry. Tune in to find out more!

    • 19 min
    The Metaverse And The Future Of Consumer Engagement with Erika Wykes-Sneyd, Marc Mathieu and Devin Wenig

    The Metaverse And The Future Of Consumer Engagement with Erika Wykes-Sneyd, Marc Mathieu and Devin Wenig

    The metaverse promises to be a virtual world of innovation, experimentation and opportunity. It has the potential to change the way brands and creators engage with their customers in this new virtual space. Today we are sharing a special session recorded at Dreamforce where we'll dive into the impact of Web 3 innovation on commerce with Erika Wykes-Sneyd, Vice President of Adidas Web3 Studio, Marc Mathieu, SVP of Web3 Studio at Salesforce, and Devin Wenig, former President & CEO of eBay.

    • 17 min
    Listening to the customer for 150 years and counting…

    Listening to the customer for 150 years and counting…

    Unless you’ve been living under a rock, you’ve heard of Levi’s denim. And they’ve heard of you, too. We talk to their staff historian (yes, that’s a job) Tracy Panek about how much customer wants and needs (and sometimes complaints!) have always been the driving force behind what they make, how they make it and what’s coming next for this 150 year old brand.

    • 18 min
    How good is your customer service - in your marriage?

    How good is your customer service - in your marriage?

    One of the most important, significant, but also complicated customer service relationships we have… is with our significant other. They are significant to us; naturally we want to make sure their needs are met. This universal experience is so similar to providing good customer service in the marketplace. We first talk to Francesca Beauman who traces the history of personal ads: what we’ve wanted and not wanted and wanted again from our clients (aka partners) over hundreds of years. Then we turn to Dr. Jess Carbino, who has a PhD from UCLA in 21st century dating, a ton of dating experience herself, and thoughts about how the transaction of love works these days. Also Adam asks his wife if he’s providing good customer service. You’ll want to stick around for her answer.

    • 21 min

Customer Reviews

4.4 out of 5
368 Ratings

368 Ratings

ArlieLP ,

Consistently excellent!

Blazing Trails is the podcast that I tell all my colleagues about! Michael truly never misses a beat. With incredible guests, high-quality information, and captivating conversations, every single episode is an A . Don’t miss it!

Starcatcher42 ,

Unsubscribing

Having Dr Wen on in a way that's supporting her views on COVID is a no go.

oliviabaker13 ,

Insightful, engaging, and inspiring!

If you’re looking for motivation and want to hear about the journeys of some of the world’s greatest leaders - hit the subscribe button. Blazing Trails has a multitude of inspiring conversations with thought leaders across industries. Highly recommend listening and subscribing to this podcast!

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