Meetings Done Right Table XI

How to create a safe space for conflict and feedback with Claire Lew

Guest

Claire Lew: CEO of Know Your Team.


Inclusion Card: The Whole Deck

Summary

In this final episode of Meetings Done Right, Noel and Ashley talk to Claire Lew of Know Your Team about creating a safe space for conflict and feedback within your company. Claire talks about how not to be a bad boss, and offers some specific tips on what it takes to be a good meeting facilitator, and suggests how much a good facilitator should speak. Claire also shares her worst and best meeting stories.


Notes

01:08 - The Reason for Creating Know Your Team



Basecamp


04:37 - Bad Bosses: Are We Someone Else’s Worst Boss?!



The Accidental Bad Manager
Gallup Q12 Employee Engagement Survey


09:08 - Being a Good Meeting Facilitator



Going First
Ask Good Questions
Communicating Opinion as Not to Sway Others


17:56 - Remote vs In-Person Meetings


20:32 - Worst Meeting: Letting Someone Go


22:01 - Best Meeting: When Things Get Done


23:20 - Meeting Tip: Defining a Purpose + Ask For Advice Rather Than Asking for Feedback
Special Guest: Claire Lew.

How to communicate the uncomfortable with Nancy Pautch

Guest

Nancy Pautsch: Chief Evangelist of Stakeholder Value (aka President) at Envision IT.


Inclusion Card: The Whole Deck

Summary

Ashley and Noel talk to Nancy Pautsch about conscious capitalism and also about how to have an intentional culture and communicate uncomfortable topics in meetings. We talk about how self-awareness can help build other awareness and improve communication. Nancy also tells us what makes for a great meeting.


Notes

00:45 - Building an Intentional Communication Culture


01:55 - Conscious Capitalism



Firms of Endearment: How World-Class Companies Profit from Passion and Purpose


03:32 - Conscious Communication


06:12 - Envision IT as a Conscious Capitalism Company


09:04 - Operationalization and Optimization


10:47 - Fostering Good Communication


15:00 - Being Present


16:02 - Good Meetings: Having a Purpose For the Meeting to Foster Innovation
Special Guest: Nancy Pautsch.

What can an inclusive culture do for you with Elise Zelechowski

Guest

Elise Zelechowski: Director of Social Impact for ThoughtWorks.


Inclusion Card: The Whole Deck

Summary

Noel and Ashley are joined by Elise Zelechowski, Director of Social Impact from ThoughtWorks do discuss inclusivity. We'll talk about why it's valuable to have an inclusive culture, how to prepare new hires for an inclusive environment, and how to use these principles to run more effective meetings. Also, Elise shares her best and worst meeting stories (hint: close your laptops in meetings...).


Notes

00:55 - Having an Inclusive Culture


01:24 - Benefits of Having an Inclusive Culture


02:36 - Preparing New Hires for an Inclusive Culture Environment


03:35 - How an “Officer of Social Impact” Came to be Within ThoughtWorks


05:47 - Facilitating Effective and Smooth Meetings


09:05 - Relationship Building


10:01 - Remote Meetings


13:47 - Worst Meetings: Open Laptops


15:44 - Best Meetings: Being Comfortable and Feeling Safe Challenging Opinions


16:40 - Meeting Tip: Taking Clear Notes + Recording Meetings
Special Guest: Elise Zelechowski.

How to facilitate an effective meeting with Ava Butler

Guest

Ava Butler: Organizational Development Consultant, Coach, and Author of Mission Critical Meetings: 81 Practical Facilitation Techniques


Inclusion Card: Parking Lot

Summary

Noel and Ashley are joined by Ava Butler, author of Mission Critical Meetings: 81 Practical Facilitation Techniques to talk about the Parking Lot card in the Inclusion Deck. Using this card stores an idea for later and tells everybody that the discussion is important but off-topic, and we can come back to it later. Ava explains how having a parking lot helps meetings stay on topic -- assuming you've set a topic in the first place. Ava also shares her worst and best meeting stories.


Notes

01:44 - The Genesis of the Parking Lot Technique


03:17 - Judging Whether Things Should Go Into the Parking Lot


05:13 - Laying Meeting Ground Rules Re: the Parking Lot


06:34 - Using the Parking Lot


09:08 - Building For Inclusion


11:01 - Running Remote Meetings



Stickies.io


12:52 - Bad Meetings: When You’re Not Supposed To Be There!


14:10 - Best Meetings: Breakthrough Thinking
Special Guest: Ava Butler.

How to make your meetings more inclusive with Michael Donnelly

Guest

Michael Donnelly: Founder and CEO of FWD Collective.


Inclusion Card: Opinion

Summary

Today Ashley and Noel are joined by Michael Donnelly of the FWD collective to discuss the Opinion card, which limits the number of times a leader in the meeting can express an opinion, as opposed to facilitating or asking questions. Michael talks about how a facilitator can manage a meeting and shares her best and worst meeting stories (the best story involves politeness).


Notes

02:58 - Problems with Offering Opinions as You Have Them


06:29 - Controlling Meetings From a Facilitator Standpoint


10:00 - The Purpose of Opinion Cards


12:03 - Worst Meeting Story: When You Can’t Get a Word in Edgewise


13:23 - Best Meeting Story: Diverse and Polite Meeting Attendees


14:55 - Being a Scribe


18:00 - Meeting Tip: Set Expectations (PBC: Purpose Benefit Check)
Special Guest: Michael Donnelly.

How to be present and encourage mindfulness with Annette Jennsen

Guest

Annette Jensen:: Director of Global Strategy and Organization Development at Widen Enterprises.


Inclusion Card: Side Chatter

Summary

In this episode, Ashley and Noel talk to Annette Jensen about the Side Chatter card, which is played when people are having side conversations that not everyone in the meeting can hear. Annette talks about how much time her company spends in meetings, how leaving on time can help a meeting to have better focus, turning video on in remote meetings, making meetings interesting and shares her worst meeting story (it involves a real wastepaper basket and fake paper).


Notes

02:44 - Being a “Freedom-Centered Workplace”


04:43 - Problems With and the Cost of Side Chatter


07:06 - Encouraging Focus During Meetings


14:37 - Avoiding Boring Meetings


15:49 - Bringing Widen’s Culture to the European Headquarters


18:36 - Meeting Trick: Stop Talking + Create An Agenda


- Quiet: The Power of Introverts in a World That Can't Stop Talking

21:17 - Worst Meeting Story: Be Honest About the Topic!
Special Guest: Annette Jensen.