The Community Karma Podcast Erin Jones & Carrie Hill

Your community is expanding, and maybe, so is your team.  How do you handle people internally coming into managing your community?

Show Notes: 
Getting Back to Work?  Messaging & Communication are Key


Changes day to day - be consistentEven if the daily message is "same as yesterday" it helps the audience know you updated recentlyIf you're doing something different from the norm - make SURE people know thatBe easy to get ahold of - post your phone & email & livechat or a formBe Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.SHOW you're proactiveClean between customersHave to sign a ticket? Is the PEN clean? Can you skip the signature?Have to go into someone's home? Send them an email BEFORE you go that sets the expectation.  Will the tech wear PPE? Should you (customer) wear a mask? Etc.

Great ideas for pivoting when you cant "operate as usual"

Erin & Carrie explore the concept of working on your business versus in your business.  Are you making your brand stronger during down time? 

We're Being forced to think outside the box.  Are you going back inside the box when this is over?

Erin & Carrie discuss dealing with your community from a distance.