192 episodes

Press 1 For Nick is ranked in the top 2.5% of podcasts globally. The show has had 884,800 impressions in the last year, 50+ 5-star reviews, and listeners in over 181 different countries.

Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons.

Learn the stories and skills of the world’s most brilliant and interesting Customer Experience and Customer Service Leaders.
The employee experience (EX) and customer experience (CX) are interconnected.

This show will help you to focus on the customer and the employee!

Support this show, here: https://www.buymeacoffee.com/press1fornick

Press 1 For Nick CX of M Radio

    • Business
    • 5.0 • 47 Ratings

Press 1 For Nick is ranked in the top 2.5% of podcasts globally. The show has had 884,800 impressions in the last year, 50+ 5-star reviews, and listeners in over 181 different countries.

Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons.

Learn the stories and skills of the world’s most brilliant and interesting Customer Experience and Customer Service Leaders.
The employee experience (EX) and customer experience (CX) are interconnected.

This show will help you to focus on the customer and the employee!

Support this show, here: https://www.buymeacoffee.com/press1fornick

    How to Solve Problems with E-Learning - Marc Havercroft, President at Go1

    How to Solve Problems with E-Learning - Marc Havercroft, President at Go1

    How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning]


    Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They make learning simple, accessible, convenient, and comprehensive. Our platform consolidates all the types, topics, and formats of learning material available, making it easy to access and intuitive to use. They are the World’s Most Popular Corporate E-Learning Solution.
    Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.


    Congrats on your new role. Give my listeners a recap of GO1 and your new role.
    Take me through the first week at GO1. What was your goal? Interface: what do you deliver and the customer experience
    Have you talked to your clients?
    What questions are you asking the employees and customers?
    Why should a company culture reflect its purpose and drive?
    Why should learning be a lifelong process?
    How does Go1 use intelligence to offer user recommendations based on users’ preferences?



    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 34 min
    [Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]

    [Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]

    [Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]


    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 31 min
    Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]

    Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]

    Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]

    Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.

    Bespoke Post is a monthly membership club delivering awesome boxes of top-shelf goods from under-the-radar brands.

    And it’s free to join!
    Every month, they introduce their members to cool products like outdoor gear, barware, clothing, and more (even live oysters!).
    It is all based on a preference quiz members fill out when signing up. The box lineup changes every month, and each box has around $70 in value, but you only pay a fraction of the price.
    Use promo code [NICK] for 20% off your first order.

    Tell my listeners who is Bespoke?
    What's in a box?
    How do you choose the products you work with?
    How do you use data to personalize the experience?
    What role does storytelling play at BeSpoke Post?
    What's your role as the Director of CX
    What initiatives are you working on?
    How do you shift the customer to a club mindset
    What about the manufacturing experience


    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT


    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 35 min
    Eric Farber - Author, The Case for Culture [Culture]

    Eric Farber - Author, The Case for Culture [Culture]

    Eric Farber - Author, The Case for Culture [Culture]


    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 35 min
    Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]

    Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]

    Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]

    She is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organizations on embracing customer-centricity as the key to unlocking the future of business. Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society. She is the author of Journey to Centricity: A customer-centric framework for the era of stakeholder capitalism.

    Buy here book: https://amzn.to/3J1d82R

    Why do brands need to be more human?
    How can you shift your focus to bring more humanity into companies?
    How can my listeners connect emotionally with customers?
    What does a strong community have to do with brand purpose and trust?
    What makes a company trustworthy?
    What makes empathy one of the most important competencies of emotional intelligence
    How can companies embed empathy into the entire organization
    Where should it start?
    Can empathy be taught?
    For the listeners who aren't quite convinced empathy matters, what data do you have to change their minds?
    Why do brands need to be more human?


    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 40 min
    [Replay] Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]

    [Replay] Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]

    Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]
    ABOUT NICK GLIMSDAHLSubscribe to my bi-weekly newsletterFind me on TwitterFind me on LinkedIn
    LISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 
    BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 
    SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

    • 35 min

Customer Reviews

5.0 out of 5
47 Ratings

47 Ratings

Btyler34 ,

Awesome Podcast

So far I have listened to the John O’Leary episode and I have the Chris Voss episode up next. Nick and John both have awesome insight about perspective, mindset, and overall outlook on life. They also do a great job of applying these things to the customer experience. I plan to listen to Press 1 for Nick regularly and would recommend it to anyone!

ErycEyl ,

Smart and real

What I appreciate most about Nick's podcast is that he has authentic conversations with a wide variety of folks. It never feels like Q&A or guests reciting the same talking points they give everywhere, but like an honest conversation between peers about topics that are relevant to CX and customer service, but also have resonance well beyond those areas.

eralbertson ,

Entertaining and actionable

I love this podcast. Nick asks great questions and brings out the best in his guests. Not only is it entertaining, I always learn something new that can help me market and run my business so it’s more profitable.

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