Advice in Starting a Customer Success Program - Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success‪]‬ Press 1 For Nick

[Replay] Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]

Monica is the Sr. Director of Customer Success at LexisNexis. She talks about:
· Journey Mapping
· Moments of Truth
· Ideal Experiences
· Empowering Employees


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