2 episodes

Welcome to the Future of Finance podcast from UK Finance. A series exploring the latest trends in financial services, how they are changing and how firms can equip themselves to face the challenges of tomorrow.

Future of Finance UK Finance

    • Business

Welcome to the Future of Finance podcast from UK Finance. A series exploring the latest trends in financial services, how they are changing and how firms can equip themselves to face the challenges of tomorrow.

    Transforming Customer Experiences

    Transforming Customer Experiences

    This episode explores how technology is transforming a firm’s relationship with its customers. In recent years there has been an acceleration in Digital Transformation which has brought unique opportunities and challenges for firms and customers. How do we ensure the human element remains throughout the process? What will banking of the future look like? How do we use big data to create contextual engagements with customers?

    Discussing this and more, Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, is joined by:


    Peter Barrett, Global Marketing Lead, Financial Services at Avanade
    Janet Jones, Industry Strategy Lead for Financial Services at Microsoft UK

    See all episodes at www.ukfinance.org.uk/podcasts

    • 33 min
    Technology Transformation

    Technology Transformation

    Technology is transforming all aspects of financial services, including how firms interact with their customers, develop new business models, and how they enable their staff. In this first episode we are joined by Avanade and Microsoft to explore how technology is transforming the workplace and the workforce. See all episodes at www.ukfinance.org.uk/podcasts

    • 34 min

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