11 episodes

The State of Repairs is a podcast that discusses the repair industry at length. Technicians, business owners, and repair enthusiasts weigh in their thoughts on the challenges they face, the state of the industry, and how the future of repairs will be looking in this engaging series. The podcast is geared towards people looking to start their business in general, and repair shops in particular, with the aim being to provide insight to start and grow your business effectively.

The State of Repairs RepairDesk

    • Business
    • 4.3 • 3 Ratings

The State of Repairs is a podcast that discusses the repair industry at length. Technicians, business owners, and repair enthusiasts weigh in their thoughts on the challenges they face, the state of the industry, and how the future of repairs will be looking in this engaging series. The podcast is geared towards people looking to start their business in general, and repair shops in particular, with the aim being to provide insight to start and grow your business effectively.

    Episode 11 - Building RepairDesk 2.0 with Mahad Ahmad

    Episode 11 - Building RepairDesk 2.0 with Mahad Ahmad

    Our guest for this episode is Mahad Ahmad, the Product Manager for RepairDesk 2.0. Mahad has been leading a year-long effort by RepairDesk to revamp its software for a new generation of repair shop users.

    In this episode, we talk about the circumstances that led to the creation of RepairDesk 2.0, the different modules that have seen a change, the challenges encountered, and the growth that Mahad and his team saw along the way. We also discuss what's important to repair shop owners in general and the kind of troubles the industry is facing in these current times.

    Mahad's time spent with RepairDesk has given him insight into the repair industry from a very different perspective, and being a seasoned professional at it, he shares with us the kind of mindset that outsiders have and how they can get to learn more about the repair market in general.

    Contact Mahad – mahad@repairdesk.co
    Find Mahad on LinkedIn – https://www.linkedin.com/in/mahad-ahmad/

    Sign up for RepairDesk – https://www.repairdesk.co

    • 45 min
    Episode 10 - Reinventing Business with Tony Mastronardi

    Episode 10 - Reinventing Business with Tony Mastronardi

    This episode's guest is Tony Mastronardi, the CEO of the diagnostics company BuyBack Booth. Tony shares with us his vision of the repair industry and serves his professional experience as a case study in reinventing your business.

    Our discussion starts with an introduction to Tony's former business, TouchTunes Digital Jukebox, where he worked with business owners and record labels to produce a successful venture. We then talk about how he went into the wireless store side of things, and how his BuyBack Booth venture started off as a dare. What follows is a story of lessons learned in determination, business acumen, smart approaches, and the human element, something that he says he sees in RepairDesk.

    Our insightful conversation goes into lots of detail that only a professional like Tony can provide, and we're sure many can learn from the experiences he's had over the course of almost 3 decades.

    Find BuyBack Booth online – https://www.buybackbooth.com/
    Apple App Store  – https://apps.apple.com/ca/app/buyback-booth/id994139895
    Google Play Store  – https://play.google.com/store/apps/details?id=com.alcmedia.bbb.bbbapp&hl=en&gl=US
    LinkedIn  – https://ca.linkedin.com/company/buybackbooth
    Location  –  i2327 Guenette, Montreal, Quebec  H4R 2E9, Canada

    Sign up for RepairDesk -- https://www.repairdesk.co

    • 55 min
    Episode 9 - Secrets of a UK Apple Specialist with Bryan Holmes

    Episode 9 - Secrets of a UK Apple Specialist with Bryan Holmes

    Our guest for this episode is Bryan Holmes, Managing Director of iStation, a UK-based independent Apple support service.

    Bryan's story chronicles the humble beginnings of iStation as an independent repair shop that serviced Apple products and the progress they have made under Apple's Independent Repair Provider program. We get insight into the requirements and benefits of forming a relationship with Apple, and how a repair business can chart a course for success with them. Bryan also discusses issues pertinent to the right to repair movement, and lists down some of the great features he's found with RepairDesk, his platform of choice.

    Find iStation online – https://istationonline.co.uk
    Facebook  – http://facebook.com/istationonline.co.uk
    Twitter  – https://twitter.com/iStationOnline
    LinkedIn  – http://uk.linkedin.com/company/istationonline
    Instagram  – https://www.instagram.com/istationonline
    Location  –  iStation Ltd,  27 Wellington Square, Stockton-On-Tees TS18 1RG, United Kingdom

    Sign up for RepairDesk -- https://www.repairdesk.co

    • 53 min
    Episode 8 - Building a Buyback Business with Sayed Ahmed

    Episode 8 - Building a Buyback Business with Sayed Ahmed

    This episode's guest is Sayed Ahmed, co-owner of iTechshark, a prominent cell phone repair store in Ballwin, MO with Apple-certified technicians.

    Sayed shares with us his work on a new buyback software that he's been developing called Buyback.ai. He details why he chose to work on buybacks and how much scope there is in the field. Along the way, he shares the challenges he's faced, talks about the sort of work ethics he's developed, and regales us with stories of how his journey took place from a fresh immigrant to a respected business owner.

    Find iTechshark online -- https://itechshark.com/
    Buyback.ai -- https://www.buyback.ai/
    Facebook -- https://www.facebook.com/itechshark/
    Instagram -- https://www.instagram.com/itech_shark/
    Location -- 14751 Manchester RD, Ballwin , MO

    Sign up for RepairDesk -- https://www.repairdesk.co

    • 51 min
    Episode 7 - The Secrets of Marketing with Cory Farrugia

    Episode 7 - The Secrets of Marketing with Cory Farrugia

    WARNING: Low audio quality podcast. We apologize for the inconvenience.

    In this episode, we talk to Cory Farrugia, Co-Founder of Repair Lift Marketing for some great insight. Cory discusses a number of secret tactics that repair shop owners can use to gain an advantage with sales and bring in better business. His insights into where to spend your marketing revenue, how emails and text messages are great for business, as well as breaking down the sales and marketing funnel for repair businesses are all here for you to catch.

    Find Repair Lift Online -- https://www.repairlift.com/
    Repair Lift on Twitter -- https://twitter.com/repairliftmkt
    Repair Lift on Facebook -- https://www.facebook.com/Repairlift/

    Sign up for RepairDesk -- https://www.repairdesk.co

    • 50 min
    Episode 6 - Understanding Right to Repair with Kyle Wiens

    Episode 6 - Understanding Right to Repair with Kyle Wiens

    The State of Repairs goes live with Kyle Wiens, Founder and CEO of iFixit in a conversation about the Right to Repair movement.

    Kyle has been leading the front in securing the consumer's right to repair in the United States and across the world and talks to us in great detail about what the movement stands for, his personal involvement with it, and what can be done by everyone involved.

    In Episode 6, we look to deconstruct the Right to Repair movement, what it really stands for, the achievements it's gained, and the future that the movement envisions.

    Find iFixit Online -- https://www.ifixit.com/
    iFixit on Twitter -- https://twitter.com/iFixit
    iFixit.com on Facebook -- https://www.facebook.com/iFixit

    Join The Repair Association -- https://www.repair.org/
    Right to Repair Coalition on Twitter -- https://twitter.com/RepairCoalition
    Repair.org on Facebook -- https://www.facebook.com/repairdotorg/

    Kyle Wiens on Twitter -- https://twitter.com/kwiens
    Website -- http://kylewiens.com/

    Sign up for RepairDesk -- https://www.repairdesk.co

    • 43 min

Customer Reviews

4.3 out of 5
3 Ratings

3 Ratings

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