48 episodes

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?

CSM Toolbox Isabel Ruiz

    • Business

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?

    Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16

    Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16

    Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking. 
    She is a recent graduate of Stanford University, having studied Economics and Political Science. 
    Prior to Toucan, her work experience was largely in political campaigning and data science.
    How to reach Antonia:
    https://www.tiktok.com/@antoniahellman
    https://www.toucan.events

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    If you enjoy this podcast, please subscribe and leave a review.
    You can find me on Twitter @CSMToolbox
    Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. 
    Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
    Join our CSM Toolbox LinkedIn page 
    https://www.linkedin.com/company/csmtoolbox/

    • 20 min
    Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

    Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

    Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive.
    She works as a coach for Strengths Consultancy, where their goal is to provide organizations with the tools and knowledge to implement positive psychology in the workplace.

    They assist organizations at all levels to focus on strengths rather than weaknesses by assessing their talents using a tool known as Clifton StrengthFinders.

    www.strengthsconsultancy.nl

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    If you enjoy this podcast, please subscribe and leave a review.
    You can find me on Twitter @CSMToolbox
    Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
     Connect with Isabel Ruiz  https://bit.ly/2NDfOvy 
    Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/

    • 21 min
    Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

    Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

    Cèline Riemenschneider is the Community Lead for Canva Creators, Germany
    She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community professionals starting out in the space.

    Céline on Twitter @celinecommunity
    The Community Mentor
    https://workademy.thecommunitymentor.com/

    -------
    If you enjoy this podcast, please subscribe and leave a review.
    You can find me on Twitter @CSMToolbox
    Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
     Connect with Isabel Ruiz  https://bit.ly/2NDfOvy 
    Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/

    • 20 min
    Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

    Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

    Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. 

    She's building and scaling a high-performing and productive success team with the main emphasis on culture, personal and professional wellbeing. 
    She’s a classical musician turned tech. Having spent education years as a music performer and educator, Marija discovered her passion for tech and business after completing her graduate research on using arts to develop business competencies. 
    She realized that the business of the future needs more human touch, and her unique skill set and artistic mindset are in demand.
    Marija is also a Founder of Women in Customer Success Podcast, a platform she founded during the pandemic, to provide the platform for women to connect, inspire and champion each other. She is committed to bringing remarkable ladies to the show, from all career stages and backgrounds, to share their inspirational story and practical tools to help others succeed and make an impact. Marija holds degrees from the University of Zagreb (BA Music, MMus) and University of Cambridge (MPhil in Education). 
    She's a proud mom of two, an advocate for flexible working and parents in technology.
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    If you enjoy this podcast, please subscribe and leave a review.
    You can find me on Twitter @CSMToolbox
    Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
     Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
    Join our CSM Toolbox LinkedIn page: 
    https://www.linkedin.com/company/csmtoolbox/

    • 18 min
    CS Strategy evolution with Kate Neal at Staircase | Ep. 12

    CS Strategy evolution with Kate Neal at Staircase | Ep. 12

    A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 different SaaS startups.
    Passionate about building and scaling relationships, Kate recently joined Staircase AI as Director of Customer Success to help usher in a new era of the CS tech stack - Relationship Intelligence.
    When she's not in front of her computer, you can find her surfing, creating music, obsessively learning, and cuddling with her cute pitbull, Zen Adieu.

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    The Customer Conference - London, UK - JUNE 15-16, 2022
    The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.
     https://www.thecustomerconference.co.uk/

    Still time to get your time!
    Get a discount with promo code: TCCPARTNER

    -------
    If you enjoy this podcast, please subscribe and leave a review.
    You can find me on Twitter @CSMToolbox
    Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
     Connect with Isabel Ruiz  https://bit.ly/2NDfOvy 
    Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/

    • 18 min
    Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

    Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

    Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and leading the product development of the customer service quality management platform "Klaus". 
    She currently acts as Empress of Remote & Quality, helping companies to create and adapt quality assurance into the very fabric of how they talk about customer conversations. 
    Previous experiences include leadership roles at companies like Automattic and Yahoo Right Media, as well as the startup space. Originally from Germany, she lives close to Barcelona with her twin preschoolers.
    Yes, she does wear a tiara.
    Klaus website: https://klausapp.com
    Personal website: https://valentinathoerner.com

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    The Customer Conference - London, UK
    JUNE 15-16, 2022
    The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.

    https://www.thecustomerconference.co.uk/

    And there's still time to get your ticket - for a discount, use the code: TCCPARTNER
    --------
    If you enjoy this podcast, please subscribe and leave a review.
    You can find me on Twitter @CSMToolbox
    Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
     Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
    Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/

    • 23 min