10 episodes

Welcome to the Gauteng Wholesale and Retail Seta Leadership Chair’s podcast

Hosted at the University of Johannesburg's Department of Marketing Management, we have conversations with wholesalers, retailers, and industry experts from South Africa and around the world. We also speak with renowned researchers so that we can provide you with information
that promotes excellence and advances the retail industry.

Wholesale and Retail Seta - W&R Seta Solid Gold Podcasts #BeHeard

    • Business

Welcome to the Gauteng Wholesale and Retail Seta Leadership Chair’s podcast

Hosted at the University of Johannesburg's Department of Marketing Management, we have conversations with wholesalers, retailers, and industry experts from South Africa and around the world. We also speak with renowned researchers so that we can provide you with information
that promotes excellence and advances the retail industry.

    Can companies afford to overlook informal retail? | Christy Tawii

    Can companies afford to overlook informal retail? | Christy Tawii

    This podcast highlights the significant role of informal retailing in in sub-Saharan Africa’s retail landscape. Despite the growth of modern channels, informal retail channels continue to reflect the typical shopping habits of a large proportion of consumers across all income groups and are expected to continue to play a significant role in the future. This podcast improves our understanding of informal retailing channels, thereby helping businesses to better understand how they can access and tap into this important sector of retail.

    • 28 min
    Building the Digital Backbone of Business SA - Retail for SMEs | Kekeletso Mabizela

    Building the Digital Backbone of Business SA - Retail for SMEs | Kekeletso Mabizela

    How can we fortify the current framework, digitise for growth, and gear up for the ever-changing consumer preferences, behaviours, and technological advancements to make the SME market’s backbone status a reality? Learn more in this discussion with Keke Mabizela.

    • 24 min
    Practical implications of front-line employee inspiration | Kathrin Neumueller

    Practical implications of front-line employee inspiration | Kathrin Neumueller

    In this podcast, we connect with Dr. Kathrin Neumueller to discuss brick-and-mortar retailers who face an increasingly competitive market environment. She argues that frontline employee inspiration is a promising strategy to motivate frontline employees (i.e., employees with regular customer contact) to go beyond role requirements and to drive them to provide superior service quality. While a few retailers (e.g., IKEA, Nespresso, Apple) have recently come to harness the power of inspiration to drive employee performance, most other companies have yet to recognize this approach. Dr. Kathrin’s work provides the first systematic and empirically grounded research into employee inspiration with special consideration of frontline employees interacting with customers at the point of sale.

    • 27 min
    Co-creating towards meaning in Retail | Prof Frans van der Colff

    Co-creating towards meaning in Retail | Prof Frans van der Colff

    Omni-channel, online shopping, infrastructure challenges, Retail skills and employment, supplier involvement, the Retail career, Youth Unemployment, Entrepreneurship, 4IR, and the informal sector - we discuss it all with a focus on how to co-create and integrate to achieve meaningful customer offers, Retail employment, and sustainable shareholder value.

    • 31 min
    Ready to fuel up? | Prof Marius Wait and Sizwe Sibeko

    Ready to fuel up? | Prof Marius Wait and Sizwe Sibeko

    Fuel Retailing: We talk about all the trends, challenges and opportunities.

    Guests:
    Sizwe Sibeko (Fuel Retail Association | Project Manager)
    Prof Marius Wait (Department of Marketing Management, UJ | HoD)

    What is happening in the world of Fuel Retailing?

    The W&R Seta Gauteng Chair talks to Mr. Sizwe Sibeko (Project Manager at the Fuel Retail Association of South Africa) and Prof Marius Wait (UJ) about current and future trends in the Fuel Retail industry, training opportunities for Fuel Retail employees, the role and performance of convenience stores, illegal Fuel Retailing operations, as well as some very interesting insights about the implementation and effectiveness of loyalty programs in the Fuel Retail industry.

    • 27 min
    The impact of 4IR technologies on the Retail sector | Deborah Machard

    The impact of 4IR technologies on the Retail sector | Deborah Machard

    The new role of the Retail employee.

    The 4IR has taken the Retail sector by storm. In the eye of this storm are trends that could either make or break the sector. Along with the challenges, are a lot of opportunities that can positively impact the Retail sector in general, youth development, SME’s and the informal sector. In this discussion, we unpack these challenges and opportunities and discuss the undeniable need to upskill the unemployed and reskill the employed.

    • 33 min