65 episodes

The PM Collective Podcast with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. The PM Collective creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

PM Collective - Creating Happier Property Managers Ashleigh Goodchild

    • Business

The PM Collective Podcast with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. The PM Collective creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

    Don't Market to New Landlords for New Business with Stephanie Reid from Rental Management Australia

    Don't Market to New Landlords for New Business with Stephanie Reid from Rental Management Australia

    Stephanie Reid, Business Development Manager at Rental Management Australia, joins today's episode of the PM Collective podcast to discuss the healthy and competitive work of the business development manager. Stephanie has over 15 years of experience working with a diverse client and customer base, specializing in event and project management. Also, she has a demonstrated track record of addressing, comprehending, and developing customer relationships to source the best candidates to meet client objectives. Moreover, she was named "International Property Manager of the Year 2017" by Professionals Real Estate and was a finalist for the 2019 REB Women in Real Estate Awards.
    [00:59] Stephanie's Background – Stephanie mentions how she became involved in real estate and some of her traits. 
    [06:02] Transfer Management – Stephanie addresses transfer management from her perspective. 
    [10:14] BDM - Stephanie weighs in on the terms "healthy" and "competitive" BDM. 
    [14:12] Referral Networks -  Stephanie shares her experiences with referral networks and affiliates and the effort she expended to preserve those ties. 
    [25:02] More Options – Stephanie explains several points for anyone looking to accelerate their growth.
    Resources:
    Connect with Stephanie:
    LinkedIn: linkedin.com/in/stephanie-reid-25758163/
    This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.www.ontapplumbinggas.com.au6206 6888

    • 29 min
    Commercial vs Residential Management with Andrew Russell from Mark Hay Realty Group

    Commercial vs Residential Management with Andrew Russell from Mark Hay Realty Group

    Andrew Russell, Commercial Property Manager & Business Development Manager at Mark Hay Realty Group, joins today's episode of PM Collective to share his perspective on commercial property management, explaining what it entails and why it is a feasible alternative for a property manager in need of a break.
    [00:22] Andrew's Background – Starting the conversation, Andrew shares his background. Moreover, he outlines his perfect day and how he divides his time.
    [03:36] Commercial BDM – Andrew speaks about the role of commercial BDM. Moreover, he discusses whether commercial management is easier for a property manager than residential.
    [06:31] Commercial Tenants – Andrew explains the issues why a commercial tenant would need to contact the owner or agency. 
    [07:40] How Many -  Andrew mentions what would be considered a good portfolio for a commercial manager to handle. 
    [09:03] Wages -  Andrew agrees that commercial property managers are compensated more than residential property managers. Also, he expresses his opinion that commercial management would be an excellent alternative if a residential property manager is experiencing burnout. 
    [17:49] Management Transfer - Andrew describes how he performs the management transfer procedure.
    [19:41] Lead Generation – Andrew discusses the source of his new commercial or residential leads.
    Resources:
    Connect with Andrew:
    LinkedIn: linkedin.com/in/andrew-russell-34375730/?originalSubdomain=au
    This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.www.ontapplumbinggas.com.au6206 6888

    • 23 min
    Property Me vs. Property Tree with Lauren Burton from Ray White Applecross

    Property Me vs. Property Tree with Lauren Burton from Ray White Applecross

    Lauren Burton, Property and Business Development Manager at Ray White Applecross, features today's episode of PM Collective. Starting her career in Real Estate over seven years ago, Lauren's passion for the profession has developed significantly. Lauren has worked in both Residential and Commercial Property Management; thus, her understanding of the sector is extensive. Throughout today's conversation, Lauren offers her expertise and experience regarding the usage of two project management software, PropertyMe, and Property Tree, discussing the capabilities, benefits, and drawbacks of both. 
    [00:27] Lauren's Background – Lauren mentions how she made her way to where she is today in her career in property management.
    [03:28] Property Tree & PropertyMe - Lauren shares her thoughts and experience with two property management software, Property Tree and PropertyMe.
    [06:34] Features – Lauren describes the features and capabilities of PropertyMe pertaining to inspection, maintenance, and renters. 
    [16:40] Integrated Approach – Lauren emphasizes the integrative approach she strives for by listing many advantages and disadvantages of each property management tool. 
    [25:46] Extra Fees – Lauren demonstrates how to submit additional fees that are not deducted automatically by the app. 
    [34:26] Lauren's Choice – Lauren discusses the differences between PropertyMe and Property Tree and why she picked Property Tree over PropertyMe.
    Resources:
    Connect with Lauren:
    LinkedIn: linkedin.com/in/lauren-burton-80a3bb192/?originalSubdomain=au
    This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.www.ontapplumbinggas.com.au6206 6888

    • 37 min
    The Customer Service Experience with Kaylee Ferguson from The Property Exchange

    The Customer Service Experience with Kaylee Ferguson from The Property Exchange

    Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.
    [00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.
    [01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach. 
    [04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.
    [06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly. 
    [12:16] Charges -  Kaylee shares their perspective on charges and their rationale in her firm. 
    [16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it. 
    [19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond. 
    [22:17] Portfolio – Kaylee explains her company's portfolio strategy.
    [25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.
     
    Resources:
    Connect with Kaylee:
    LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/
    This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.www.ontapplumbinggas.com.au6206 6888

    • 33 min
    Office Banter with Lachlan Turner

    Office Banter with Lachlan Turner

    This week on the PM Collective podcast, we’re joined by Lachlan Turner. Throughout this episode, Lachlan discusses the expertise and experience he has gained thus far in his career related to property management.
    [00:40] Story of Lachlan - Lachlan discusses his background and career, where he is today, and what motivated him to choose a career in property management rather than sales. 
    [04:56] Ideal Weeks – Lachlan outlines the concept of ideal weeks and how it affects their work while discussing his workplace setup in terms of the portfolio. 
    [10:10] Social Media Channels– Lachlan shares his thoughts on social media platforms and how he uses them.
    [12:12] COVID's Impact - Lachlan outlines how his work has been affected by COVID and the changes that have occurred over the previous year or two.
    [16:16] Technology-  Lachlan dives deep into how he employs technology in his job.
    [18:09] The Future - Lachlan shares his take on how the future of property management will be shaped by new trends that we’re seeing now.
     
    Resources:
    Connect with Lachlan:
    LinkedIn: linkedin.com/in/lachlan-turner-851791a/
    Instagram: instagram.com/adelaidepropertymanager/
     
    Mentioned in the episode:
    Key management and the Future of it with Cam Ewers: podcasts.apple.com/us/podcast/key-management-and-the-future-of-it-with-cam-ewers/id1517181470?i=1000549434760
    This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.www.ontapplumbinggas.com.au6206 6888

    • 27 min
    Rookie Mistakes

    Rookie Mistakes

    Shannon Welch, Owner, and Director of Property Assist Western Australia, joins us on today's episode of the PM Collective podcast. Shannon assists property managers with property condition reports, routine inspections, final bond inspections, and anything else that can alleviate some of the day-to-day tasks of a property management business. Reflecting on her knowledge and skills gained along the way, Shannon addresses top three mistakes people make in property management and a few faults they do on inspections.
    [02:47] Benchmarking – Shannon shares her take on the first mistake rookies make, which is not benchmarking against others but only within their own office. 
    [05:19] Words – Shannon discusses a few terms they avoid when completing property condition reports for agencies.
    [09:31] Self Educating – Shannon mentions rookies' unwillingness to self-educate as the second rookie mistake. 
    [16:22] Solution-Focused – As the third working mistake made by rookies, we explore the need to have a solution-focused approach with both the employer and the clients. 
    [23:34] Bonus Tips - Shannon points out several other faults that novices make when performing routine inspections.
    Resources:
    Connect with Shannon:
    LinkedIn: linkedin.com/in/shannon-welch-62b7b8a6/
    This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.www.ontapplumbinggas.com.au6206 6888

    • 40 min

Top Podcasts In Business

Ramsey Network
NPR
Jocko DEFCOR Network
Andy Frisella #100to0
Guy Raz | Wondery
Marketplace

You Might Also Like