Behind the Screen Behind the Screen

In this episode, we talk with Janelle Jimenez, best known as a Product Manager/Producer for Riot Games and most notably the product lead for some of League of Legends' most successful skin lines, such as the K-pop inspired "K/DA" release. Janelle has taken a winding road to get into the games industry, rolling through such places as JET, Vocativ, High 5 Games, and the Permanent Mission of Japan to the United Nations. We chat about Janelle's globe-traveling journey of self-discovery that led her to games, catch up on old times from her and Frank's past when they went to University together, and talk extensively about what it means to be a product manager and lead in the industry.

In this episode, we talk with Drew Pierce, Director of Customer Success at Chicago-based Lightstream, an company whose mission it is to help empower gamers share their love of gaming with live audiences through powerful tools, integrations, and a feature-rich video production suite. Drew's journey in the games industry has taken him to many places, including EA, Trion, KIXEYE, and Humble Bundle, and along the way he's learned a ton working within and leading teams of customer support professionals.  We chat about what it takes to be successful and express both personal connectivity and professionalism in games in the customer support role, how Drew got to where he is today, and more.