19 min
Customer Experience Score with Brian Jeppesen The Contact Center KPI Podcast
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- Gestão
Brian Jeppesen, Director of Contact Center Operations at Landry's Restaurants, has over 30 years of contact center industry experience.
Today he is sharing that experience with you. We're focusing on the customer and the return on the experience.
If you want to learn how to make it easier for customers to do business with you, you need to hear how Brian breaks it down.
Plus he gives you details of how he's implemented AI and virtual assistants.
"Digital when you want, human when you need."
Brian Jeppesen, Director of Contact Center Operations at Landry's Restaurants, has over 30 years of contact center industry experience.
Today he is sharing that experience with you. We're focusing on the customer and the return on the experience.
If you want to learn how to make it easier for customers to do business with you, you need to hear how Brian breaks it down.
Plus he gives you details of how he's implemented AI and virtual assistants.
"Digital when you want, human when you need."
19 min