SuperPod — The no-filter MSP show Arvind Parthiban and Praveen Ramesh

Heather Johnson is an operations expert in the MSP industry and also the co-founder and COO of Gozynta. With a strong background in human resources, Heather has led multiple SMBs to boost employee productivity.

In this episode of SuperPod, Heather Johnson talks about the importance of empathy in setting up a cheerful and supportive work culture. Heather also cites her learnings from organizing events at the White House for President Obama's Interfaith and Community Service and how the experience helped her understand employees better.

Marnie Stockman is an experienced customer success and sales leader in the IT industry. As the managing partner at Lifecycle Insights, Marnie has helped scale multiple MSPs to better revenue and customer retention. She also leverages her experience in the education industry to derive meaningful insights on timely business reviews and understanding business pain points.
Marnie says, "Customer success is all about making customers successful. While we try to make the product as user-friendly as possible, we believe that helping your clients is what makes you successful. That way, we define our customer success for ourselves." Marnie emphasizes on the importance of work culture and core values in delivering quality results.

In this week's episode of SuperPod, the no-filter MSP show, we're delighted to have Robert Jolliffe as our guest on the show. Robert Jolliffe is a graduate of University of Toronto with a 4 year B.A.Sc (bachelor of engineering - focused on manufacturing engineering) and an expert in ERP and manufacturing. He blends a knowledge of supply chain, six-sigma, information technology, manufacturing information systems / enterprise resource planning and entrepreneurship.   He also owns MicroAge-Kitchener, a local IT services company (aka Managed Services Provider) focused on the industrial sector.  He is an expert in the small and medium manufacturing market and technology. He is also president of Sabre Limited, a Microsoft Dynamics Business Central manufacturing reseller and training center selling throughout North America.
Robert Jolliffe talks about his experience in building a niche in the manufacturing industry, and how there is a lot of opportunity for MSPs to find fresh sources of revenue through strategic business partnerships and sticking to a niche segment instead of branching out. He also elaborates on how the pandemic transformed his business model positively, and why it's so important to move to a secure cloud infrastructure, in light of the recent slew of cybersecurity attacks.

Tom Watson is a veteran in the IT services field who currently works as a Chief Channel Advisor at NinjaRMM. He harnesses his expertise in the IT field to create valuable and insightful instructional content for MSPs, and coach budding entrepreneurs to shine in a heavily competitive MSP space.

In this episode of SuperPod, we delve deep into cybersecurity and its implications for MSPs and their clients in a post-pandemic world. Arvind and Tom talk about why the adoption of AI in the MSP space isn't as high as it should be in a tech-driven space like the MSP market. Tom calls for MSPs to step up their cybersecurity game and train themselves to keep clients and their data safe. But wait, there's more—Arvind and Tom discuss a need for knowledge consolidation, innovation for noise reduction, and an insightful rapid fire round, so tune in!

Mitch Kranitz is an MSP Channel Manager for Print Partner, a vendor that offers print solutions for businesses. Mitch is an incredibly gifted engineer, who's obsessed with solving all sorts of complex problems for his clients. He is a two-time MSP owner, who saw an opportunity in the print space, and now partners with MSPs to help clients understand what they need, and oversees their requirements to completion.

From the age of 13, he knew that he was destined to be in the IT services field, eventually making his way in as a break-fix service provider. His emphasis on building relationships and learning from his community of peers helped him build customer advocacy, kickstarted his transition as an MSP, and ultimately landed him his role in Print Partner.

His experience as a seasoned MSP owner illuminated the possibility that laid dormant in Print Partner: that MSPs did not have a solution for print, and they would be the ones to give it to them. Mitch harnessed his years of experience in the MSP field to build a strong partner network that covered offices located in across 40 states in the US, to create better support experiences for clients.

He explores a variety of his experiences with service partners to help MSPs understand if you're better off outsourcing, how to identify partnerships that can work for you, and where to draw the line when selling to clients and recommending solutions you truly believe in.

In this episode of SuperPod, Mitch delves into how relationships are a crucial driver for MSPs, in more ways than one.

In this episode of SuperPod, Chris gets candid about the role of PSA in running your MSP business.