15 episódios

Valuable insights from industry experts on best practices in digital transformation initiatives and the new customer experience. Learn more at intelepeer.com/podcast

Take It From Your Peers IntelePeer

    • Tecnologia

Valuable insights from industry experts on best practices in digital transformation initiatives and the new customer experience. Learn more at intelepeer.com/podcast

    Design around communication

    Design around communication

    Interior design and physical space influences our thoughts, actions, and communications every day. Beth Benzenberg, Director of Interior Design at SHYFT Collective, talks to us about how she integrates communications and technology into the spaces she designs.

    • 26 min
    Sweet retail communications with a candy legacy

    Sweet retail communications with a candy legacy

    John Zeno Louisez, Chief Legacy Officer and owner of Zeno's Boardwalk Sweet Shop, walks us through the rich history of his stores. Louizes describes the recent dive into new and different communication channels and his experience with eCommerce and online retail. 

    • 20 min
    Channel Partners and the IntelePeer Apex Partner Program

    Channel Partners and the IntelePeer Apex Partner Program

    We reflect on the world's largest channel event, Channel Partners Conference and Expo, with Brent Earlewine, Senior VP of Indirect Channels. Earlewine’s vast experience includes building, recruiting, and cultivating an ecosystem of business partners to support omnichannel CPaaS. Learn more about our partner program – IntelePeer's Apex Partner Program, shifts in partners’ focus, and partner challenges.

    • 21 min
    Modern communication solutions for the healthcare industry

    Modern communication solutions for the healthcare industry

    Michael Ciancio, Vice President of Product Marketing, talks through how communication tools and telehealth can help improve your patients’ experiences in hospitals, dentists, and the healthcare industry as a whole. Failover, security, and ease of use make CPaaS an excellent choice for healthcare software solutions.

    • 22 min
    Conversational AI in our lives: Chat bots and artificial intelligence for business

    Conversational AI in our lives: Chat bots and artificial intelligence for business

    From consumer robot vacuums to voice automation, Coralina Quezada-Brito, Application Support Manager at IntelePeer, educates us on how far artificial intelligence has evolved. Businesses utilizing bots and machines to communicate and serve customers adapt faster without developers.

    • 13 min
    Spam, fraud, and phone number reputation

    Spam, fraud, and phone number reputation

    Molly Weis, VP of Marketing and Communications at Numeracle, talks through the recent STIR/SHAKEN Caller ID Authentication framework and answers questions about call reputation and labeling. There’s a lot to learn and do about your call reputation management.

    • 26 min

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