Taking Turns CoCoHub - conversational components

What's in a sales chatbot? Is it the a great conversational experience by automation, or maybe a live chat agent waiting in the dark to save the day? And, wait - why not both? Eric Kades, Founder at TextChat by JetSense.ai, believes in combining those two - and gives several examples of how conversational interfaces can resurrect a campaign, improve conversion rate substantially, and even help students avoid dropping from college.

2020 was a tough year, but at least at digital marketing and transformation, it was the Year of the Chatbot. And while we look, most of the time, to the USA or Europe as the center of the universe, the South African market is awakening as well - which is a great reason to have Nick Thomson from GotBot on the line. So why is chatbots so easy to sell nowadays? What happens when a chatbot you've created is TOO successful? And why should a good chatbot be "super sassy"? Watch Nick's fascinating conversation with our host, Eran Soroka.

Geertina Hamstra, mom of 2 daughters and +100 chatbots, knows first-hand how a chatbot can create a bond with a human.
In the 18th episode of Taking Turns with Eran Soroka, she also recalls a chatbot that she created to protect kids online, and talks about the importance of a bot's personality.

How can a human-like chatbot help a country connect better with its citizens during a pandemic? How can a digital person become your business' brand ambassador? And how did Zara Jillings, a national basketball star and NCAA starting PG, pivot to conversational AI? Watch this episode of Taking Turns, and as a bonus, get an unexpected answer to one of the hottest discussions of the last two seasons: Kawhi or LeBron?

The Coronavirus brought the world to a halt - including the physical experience of shopping... and that's where and when chatbots came to save the day.   Maciej Maliszewski is the head of bots in K2bots.ai in Poland, where they help all kinds of businesses and institutes - from Ikea to the Warsaw University and deep into the fashion market. In the latest Taking Turns episodes, Maciej is talking about the gains businesses can get from going conversational, even in areas where the fit - pun intended - feels strange.

Sometimes, a societal change can be seen and measured in... the logs of a chatbot.  Take, for example, Roo. The award-winning chatbot of Planned Parenthood was launched in February 2019 and had millions of conversations since - with teens from all over USA and the world. The insights are fascinating: following the #MeToo movement, for example, those teens are starting to search for ways to behave respectfully towards their partners.  So, how did Roo came to life? How do they know when an adult is posing as a teenager? And what are the plans forward for the world's most popular sexual health chatbot?  As part of the 6th meetup - Healthy Conversations - here's PPFA Senior Director of Digital Products, Ambreen Molitor, talking with our Eran Soroka.