Talking HealthTech Talking HealthTech

In this episode of Talking HealthTech, host Peter Birch speaks with Melvin Chen, Co-founder and Chief Commercial Officer of KeyReply.
Melvin shares his global perspective and in-depth insights into how KeyReply transforms the healthcare industry with AI-powered solutions. They discuss KeyReply's journey, the rapidly evolving role of AI in healthcare, particularly in productivity and efficiency improvements, and the exciting expansion plans of KeyReply into the Australian market.
Key Takeaways:
- AI Evolution: The shift from intent-based, machine learning AI to generative AI emphasises how technologies like GPT-3 and GPT-4 have revolutionised capabilities and applications in healthcare.
- Productivity and Efficiency: KeyReply focuses on improving operational productivity for both patients and clinicians, addressing bottlenecks like appointment booking, patient follow-up, and incident management.
- Global Insights: Comparative insights between the healthcare systems in Singapore and Australia were shared, highlighting similar challenges around workforce shortages and high labour costs.
- Voice and Future Tech: The introduction of voice capability and the anticipated advancement to video interactions with technologies like GPT-5 are poised to transform the healthcare landscape further.
- Entry Strategy in Australia: KeyReply aims to demystify AI for the Australian healthcare market and showcase the technology's impact through practical, real-world applications.
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Sophie Turner sits down with Pia Clinton-Tarestad, CEO & Co-Founder of Clean Slate Clinic, a virtual care addiction treatment service provider. 
Pia shares insights into the barriers individuals face when accessing addiction treatment, the journey that led to the creation of Clean Slate Clinic, the innovative approaches they use, and their plans to expand accessibility to addiction treatment services.
Key Takeaways:
Barriers to Access: Explore the significant hurdles individuals encounter when seeking addiction treatment, from stigma and financial constraints to long waiting lists in the public sector.Social Enterprise Impact: Understand the unique advantages and challenges of operating as a social enterprise in the addiction treatment space, fostering mission-driven work and financial sustainability.Tech-enabled Care: Discover how Clean Slate Clinic leverages technology to deliver a 12-month virtual care program for alcohol dependence, bridging geographical gaps and overcoming traditional treatment limitations.Success & Expansion: Learn about Clean Slate's outstanding outcomes in addiction treatment, surpassing traditional inpatient programs with lower relapse rates and their ambitious plans for future growth and global expansion.
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In this episode of Talking HealthTech, host Sophie Turner sits down with Rebecca Barnden, Project Manager at the National Centre for Healthy Ageing and PhD Candidate at Monash University. They explore deep into Rebecca's exciting work on developing and testing digitally supported methods to capture consumer needs and preferences within healthcare. Rebecca discusses her transition from physiotherapist to an innovator in healthcare solutions, co-designing with consumers, including those living with disabilities. This episode uncovers the intricacies of integrating consumer data with electronic hospital systems and emphasises the collaborative process to ensure these digital models are inclusive and beneficial for everyone.
Key Takeaways:
- Person-Centred Care: Consumers want to be active partners in their healthcare. It's crucial to involve them in decisions, as this aligns with their need for choice and control like other sectors.
- Seamless Healthcare Journey: Consumers often face frustrations like repeating their stories across different care settings. This project aims to create a continuous healthcare journey through a single digital gateway that captures and carries consumer information seamlessly.
- Co-design and Collaboration: Successful solutions come from co-designing with both consumers and clinicians. The experience-based co-design process ensures solutions are practical and beneficial for all parties involved.
- Digital Inclusivity: There's a significant risk that digital healthcare solutions, often designed for majority populations, could further marginalize disadvantaged groups. Partnering with people living with disabilities in the co-design process helps create more inclusive healthcare solutions.
- Implementation Challenges: One of the considerable hurdles in implementing new digital models of care is clinician awareness and integration into existing workflows. Ongoing iterative testing and refinements are essential for overcoming these challenges.
- Future Insights: Looking ahead, scaling the implementation across more health services and integrating consumer data with diverse clinical systems is the focus. It's important to ensure that digital health interventions are inclusive of all populations to reduce health disparities.
Check out the episode and full show notes on the Talking HealthTech website.
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See you at HLTH Europe in Amsterdam from 17th - 20th of June!
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In this feature episode of Talking HealthTech, recorded at Australian Healthcare Week 2024, a number of industry experts uncover insights and practices transforming the healthcare landscape. 
Check out conversations with Voni Leighton, Co-Founder and Clinical Director of Vitalis Healthcare at Home; Gareth Sherlock, Former Chief Information Officer at Cleveland Clinic London; Dr Emily Kirkpatrick, Executive Medical Director at Calvary-Medibank Joint Venture (CMJV); Nirvana Luckraj, Chief Medical Officer at Healthdirect Australia; Dr John F. Lambert, Chief Clinical Information Officer at NT Health; Tim Deveson, Account Director for Healthcare Industry at Genesys; and Ken Saman, CEO of Personify Care. 

From digital transformation to patient-centric care and innovative technologies, this episode covers diverse themes pivotal to the future of healthcare in Australia and beyond.

Key Takeaways
Collaboration and Patient-Centric Care: Voni Leighton highlights the success of at-home services for high-acuity patients through Vitalis Healthcare at Home, stressing the importance of collaboration among healthcare providers to deliver patient-centric care.Global Market Experiences and Success Factors: Gareth Sherlock discusses essential lessons from large-scale healthcare transformations across global markets, emphasising the significance of organisational culture, stakeholder engagement, reliable partnerships, governance, and financial stewardship.Digital Transformation in Healthcare: Tim Deveson provides insights into improving patient and employee experiences through digital health solutions, including self-service bots and omnichannel engagement.AI and Decision Support: Nirvana Luckraj explains the challenges and triumphs of implementing an AI clinical decision-support system tailored to Australian healthcare needs, which has improved accuracy and usability.Executive Insights and Funding Models: Dr Emily Kirkpatrick addresses the need for funding reform and the potential of virtual and digital technologies in delivering care, particularly for multicultural communities and individuals with disabilities.Human-Centred Design and Inclusivity: Dr John F. Lambert shares the principles of designing healthcare solutions for diverse populations, moving from a hospital-centric approach to a more inclusive model.Innovative Consent Pathways: Ken Saman discusses a new digital consent pathway developed for genetic testing, which enhances patient understanding and improves the overall care experience.

Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch engages with three participants from Cohort 2 of AUSCEP, Whitney Luxford, Amy Wallis, and Fiona Brownfoot. These guests share their own entrepreneurial journeys within the Australian healthtech landscape. Whitney discusses her "Fit 2 Fly" project, Amy delves into her telehealth solution "Selsus" for cancer survivors, and Fiona talks about "Kali Healthcare," a new foetal monitoring technology. Together, they explore the importance of medical technology in improving patient care, discuss challenges in their ventures, and highlight the significant role of digital innovation in today's healthcare sector.
Key Takeaways:
✈️ Streamlining Airline Medical Approval: Whitney Luxford identified the need for a more time-efficient and logical system for airline medical clearances, which are currently cumbersome and paper-based.
🎗️ Challenges in Cancer Survivorship Care: Amy Wallis highlighted the lack of tailored care for cancer survivors and the urgent need for services geared specifically towards post-treatment life.
🤰 Wearable Technology in Pregnancy: Fiona Brownfoot discussed the development of wearable tech that allows for more accessible monitoring of foetal health, aiming to enhance the labour and delivery experience.
🏥 Impact of Technology on Rural Healthcare: The episode highlighted the potential of tech solutions in bridging care disparities in remote areas of Australia.
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech recorded at Australian Healthcare Week 2024 in Sydney, host Peter Birch sits down with two guests from MTX APAC: Sudeep Acharya, the CEO, and Cate Hilliard, the Director of Health and Human Services.
They discuss the nuances of building technology solutions that serve the healthcare industry, the importance of engagement with subject matter experts, and the role of change management in successful technology implementation. They also discuss future trends in health tech, such as AI, predictive analytics, and the drive towards patient-centric care.
Key Takeaways:
- MTX focuses on delivering technology solutions, not just software, to underserved industries like public and healthcare sectors with an emphasis on regulatory compliance.
- Engaging with domain experts and clinicians ensures that the developed solutions are tailored to their needs, fostering system trust and adoption.
- Iterative development and feedback loops are critical to building relevant and effective healthcare technology.
- Change management is essential to align people, processes, and technology in any new system implementation.
- Getting clinician buy-in is more than convincing; it's about creating genuine value for their practice through the technology.
- AI and data analytics are key future trends, focusing on providing a 360-patient view to improve efficiency and patient outcomes.
- The healthcare industry is shifting from a sick care model to one emphasising preventative health, leveraging technology to manage health proactively.
Check out the episode and full show notes on the Talking HealthTech website.
Loving the show? Leave us a review, and share it with someone who might get some value from it.
Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meetups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus
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See you at HLTH Europe in Amsterdam from 17th - 20th of June!
Use the coupon code HE24_PETERBIRCH150 for a €150 discount:
HLTH Europe 2024