Tech Talks FroXx GmbH

Nowadays, household appliances are an integral part of every person's life. Everyone has long been accustomed to using dishwashers, vacuum cleaners, and other technical devices that simplify our lives. But unfortunately, household appliances sometimes fail and it may be necessary to repair them.

Given that we live in the age of digital transformation, now there are methods that allow customer service agents to diagnose remotely a problem and in some cases help the device owners to fix a problem with remote support from a customer service agent. So today we will talk about Visual Assistance for home appliances.

The assembly line in automobile factories is one of the most important links in the chain of car production. It is very important that all parts are correctly selected and installed so that the car is reliable and safe. Unfortunately, due to the human factor, mistakes sometimes occur that can lead to the fact that a sub-assembly will not pass quality control and has to be sent for rework.

To avoid such situations, various solutions are constantly being developed that help to simplify the process of assembling cars and eliminate the possibility of errors. Today, we will talk about one such revolutionary application that can become part of smart manufacturing. We'll take a look at Extended Reality (XR) Pick-to-Light system.

We live in a time of digital transformation and face-to-face meetings between people are no longer a big necessity. Nowadays, conference tools are widely used for communication, which is definitely a very convenient solution if a face-to-face meeting is not possible for some reason. Also, such tools simplify communication between people who are in different cities or countries.

However, conventional video conferencing tools are less suited for providing remote assistance. Today we'll take a look at the cutting-edge WebRTC solution called Visual Assistance and find out the top five reasons that make it better than video conferencing tools.

Road traffic accidents and all sorts of car breakdowns happen regularly. Your car is probably insured and you will need to make a damage assessment for further repairs. All this takes a lot of time, as a technical support specialist must see your car and understand what exactly needs to be repaired. But we live in a time of digital transformation and all the red tape associated with the inspection of a car can be avoided thanks to the Visual Assistance solution.

Blockchain comes with the potential to transform industries to a significant level. Ever since the introduction of Bitcoin, a cryptocurrency, in 2008, the usage and awareness of Blockchain technology have increased to a great extent.

Nowadays, innovators and tech leaders are realizing the spectacular benefits of this technology. From finance to health, a plethora of sectors are starting to integrate blockchain technology into their work processes. Blockchain is decentralized, and this feature adds more benefits to people. Let’s check out what are the outcomes of integrating blockchain in businesses.

The popularity of visual assistance is surging due to its exceptional uses. It allows people to get a touchless service experience. It helps achieve several business objectives such as time-saving, cost-effectiveness, and reliability.

Remote visual assistance is the future technology enabling us to work faster, better, and more straightforwardly. It leads to a 30% reduction in time of solving errors and has a 20% improvement in call resolving rate.

How does Visual Assistance help and what are the significant benefits of Visual Assistance? You will find answers to these questions in this episode.