The Uncharted Veterinary Podcast Uncharted Veterinary Community

Content Warning: Mentions of suicide may be triggering to some listeners.

What are some key practices in preparing the clinic for a team member returning from a mental health leave? Dr. Phil Richmond joins us to help a veterinary practice manager wondering how they can prepare a safe space within their clinic, for a team member to return to. Together, Stephanie Goss and Dr. Phil Richmond tackle many action steps and offer valuable resources to get the right work policy in place for any team. Let's get into this episode...

LINKS AND RESOURCES
JAVMA Article Suicide among veterinarians in the United States from 1979 through 2015: https://avmajournals.avma.org/view/journals/javma/254/1/javma.254.1.104.xml

EEOC Resources: https://www.eeoc.gov/laws/guidance/enforcement-guidance-ada-and-psychiatric-disabilities

AVMA EAP Resources: https://www.avma.org/news/exploring-employee-assistance-programs-veterinary-practices-are-they-bother-or-benefit

Return to Work Checklist (US Friendly) - Page 37: https://workplacesuicideprevention.com/wp-content/uploads/2022/06/20220630-FINAL-FINAL-HR-EmploymentLaw-WhitePaper.pdf

Not One More Vet: https://www.nomv.org/

🌟 Join us for the Uncharted Medical Director Summit!
https://unchartedvet.com/uncharted-medical-director-summit-2024/
This immersive 1-day virtual event is tailor-made for medical directors seeking balance in their roles while making a positive impact on their teams and patients at their veterinary practices. Led by seasoned speakers with firsthand experience tackling the daily challenges of medical directors, our interactive workshops will provide actionable insights to help you navigate the complexities of team management, clinical practice, and upholding standards in your clinic. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.

🌟 Unlock the potential of your veterinary leadership team by embarking on a transformative journey together! In this episode, we explore the power of continued education in aligning leadership perspectives and the Leadership Essentials Certificate is the perfect opportunity: https://unchartedvet.com/certificates/

This on-demand certificate program, spanning 8 hours of CE, is designed to equip veterinary professionals with the skills needed to lead high-performing and collaborative teams. Join forces with your practice owner and partner to enhance your leadership dynamics. For Uncharted members, this valuable resource is included in your membership – making now the perfect time to join our community and elevate your leadership game. Shape your practice's future by investing in the shared growth of your leadership team!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark dive into another intriguing submission from the mail bag. This time, they tackle a question from a practice owner who's embarking on the journey of opening a new clinic and is pondering what type of client experience to deliver. The practice owner is eager to establish a distinctive client experience for their new venture but is uncertain about the direction to take. Stephanie and Andy emphasize the importance of aligning the client experience with the practice's vision and values. They get a little spicy in debunking the notion of a one-size-fits-all approach, emphasizing that the client experience should be tailored to reflect the unique identity and goals of the practice. Stephanie and Andy provide actionable steps to help the practice owner extract their vision and values and translate them into tangible practices for their new startup team. From defining core values to training the team, they offer practical guidance to empower the practice owner in shaping a client experience that resonates authentically with their practice ethos. Let's get into this episode...

LINKS

🌟 Join us for the Uncharted Medical Director Summit!
https://unchartedvet.com/uncharted-medical-director-summit-2024/
This immersive 1-day virtual event is tailor-made for medical directors seeking balance in their roles while making a positive impact on their teams and patients at their veterinary practices. Led by seasoned speakers with firsthand experience tackling the daily challenges of medical directors, our interactive workshops will provide actionable insights to help you navigate the complexities of team management, clinical practice, and upholding standards in your clinic. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.

🌟 Unlock the potential of your veterinary leadership team by embarking on a transformative journey together! In this episode, we explore the power of continued education in aligning leadership perspectives and the Leadership Essentials Certificate is the perfect opportunity: https://unchartedvet.com/certificates/

This on-demand certificate program, spanning 8 hours of CE, is designed to equip veterinary professionals with the skills needed to lead high-performing and collaborative teams. Join forces with your practice owner and partner to enhance your leadership dynamics. For Uncharted members, this valuable resource is included in your membership – making now the perfect time to join our community and elevate your leadership game. Shape your practice's future by investing in the shared growth of your leadership team!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

This week on the Uncharted Podcast, Dr. Andy Roark and veterinary practice management whiz, Stephanie Goss dive into a heartfelt letter from a listener grappling with burnout in the veterinary world. Despite swimming in a sea of perks—great pay, abundant time off, and a tight-knit support system—the listener finds themselves treading water, feeling stuck in the profession's turbulent waves. They're struggling to keep their head above water amidst rising client demands and a sinking sense of passion. Andy and Stephanie embark on a buoyant journey through the listener's challenges, sprinkling in their trademark ride to Camp Tough Love. Together, they explore different mindsets and paddle through practical strategies to reignite the listener's love for veterinary medicine. Let's get into this...

🐾 Dive into the Uncharted Veterinary Conference and elevate your practice to new heights! 🌊 https://unchartedvet.com/uvc-april-2024/ 🌊

Have you noticed a dip in appointment visits? It's happening across the country but we're staying on top of it at Uncharted. It's time to chart your course to success at the Uncharted Veterinary Conference, happening April 18-20, 2024, at the luxurious Westin Poinsett Hotel in Greenville, SC!

Join us for three days of immersive learning and networking as we help you rise above the surface of the veterinary industry. Discover how to make your practice stand out amidst the clamor, with insights from leading voices in veterinary medicine and beyond. At Uncharted, you'll learn how to navigate the currents of branding, community engagement, team recruitment, and client communication. Gain practical strategies and tools to create a standout brand that reflects your practice's unique vision and values. Plus, the Choose Your Own Adventures sessions let you hear what real practices are doing in their clinics right now! Don't miss your chance and register today.

⚓ Cant make it in person? All workshops and general sessions will be recorded and put in the community so register for a membership to gain access: https://unchartedvet.com/uvc-membership/

As a leader in your veterinary practice, you understand the importance of continuous growth and development. However, with a packed schedule and pressing tasks, finding the support and resources you need can be challenging. That's where the Uncharted Community comes in. Joining the Uncharted online community gives you access to a wealth of resources and support from fellow veterinary professionals. Whether you're seeking advice on handling a tricky client situation, attending workshops to achieve your practice goals, or providing your team leads with specialized training, Uncharted has you covered. Join today!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Upcoming events: unchartedvet.com/upcoming-events/

In this week's episode of The Uncharted Podcast, Dr. Andy Roark and Stephanie Goss dive into a letter from the mailbag. It's from a kennel technician grappling with a toxic workplace culture. This dedicated individual is working tirelessly in the kennels for experience requirements for vet school. However, the atmosphere within the kennels is far from supportive, with the kennel manager engaging in gossiping and making side remarks. Despite reaching out to the practice manager for assistance, the situation remains unchanged, leaving the kennel attendant feeling frustrated and unheard. Andy and Stephanie provide valuable insight about looking at the big picture and how to navigate these kinds of conversations. Let's get into this episode....

UPCOMING EVENTS/INFO

🚀🎉 Get ready to ignite your leadership potential: www.UnchartedVet.com/ONTHEROAD

Join Dr. Andy Roark, Stephanie Goss, Maria Pirita, CVPM and Tyler Grogan, RVT for an unforgettable experience at the Uncharted Leadership Essentials Roadshow in Atlanta, Georgia, on May 5th and 6th. Embark on a two-day journey packed with dynamic discussions and hands-on training tailored to YOUR veterinary practice. Atlanta in May offers the perfect backdrop for learning and growth, with its vibrant atmosphere and bustling energy. This isn't your typical CE event – it's a transformative adventure filled with insights, camaraderie, and actionable strategies to elevate your clinic's success. Don't miss out on this opportunity to align with your practice leaders and make a lasting impact.

🌟 Can't make it to Atlanta? No worries! UnchartedVet.com/certificates

Elevate your leadership game with the Uncharted Leadership Essentials Certificate program at home! Whether you're aspiring to take on a management role or looking to fine-tune your leadership skills, this comprehensive program is your pathway to success. Tailored for veterinary professionals at all stages of their careers, the Leadership Essentials Certificate consists of seven essential courses designed to empower you with the tools and knowledge needed to thrive in your role. From understanding the trust economy to mastering strategic planning and communication styles, each course focuses on key aspects of effective leadership.

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Upcoming events: unchartedvet.com/upcoming-events/

In this episode of the Uncharted Podcast, Dr. Andy Roark jumps into a crucial mailbag but this time with special guest Dr. Sarah Wolff. Together they tackle a pressing question from a practice manager struggling with maintaining the personal touch in client interactions after transitioning to digital communications.

Sarah Wolff, a seasoned veteran of the veterinary field, embarked on her journey inspired by James Herriot's tales. Over her 22-year career, she's navigated every role imaginable in a veterinary team, from humble beginnings as a kennel assistant to the esteemed position of medical director. Through her extensive experience, Sarah has witnessed the dynamic evolution of veterinary care, but one principle has remained constant: client relationships are the cornerstone of exceptional veterinary medicine. Today, she's dedicated to helping teams cultivate these relationships, fostering excellent client experiences that enrich both the practice and the individuals within it. For more insights from Sarah, visit her online at www.DrSarahWolff.com and follow her on Twitter @DrSarahWolff.

In this episode's mailbag entry, our featured practice manager voices a common concern among modern practices: striking a balance between efficiency-driven digital communications and maintaining the human connection with clients. With technology streamlining communication processes, practices risk losing the personal touch that sets them apart in the hearts of their clients. Let's get into this episode!

UPCOMING INFO/EVENTS
Join us for the upcoming Uncharted Veterinary Conference in April 2024, where industry leaders will converge to explore strategies for breaking through the noise and crafting compelling narratives that resonate with your community. Learn how to Stand out in a Sea of Noise and register now at https://unchartedvet.com/uvc-april-2024/.

Can't make it to Greenville? Explore our new Leadership Essentials Certificate, offering 8 hours of CE and empowering leaders at all levels to achieve excellence. Learn more and access the program online or in person at https://unchartedvet.com/certificates/

Elevate your leadership skills and join our vibrant community of veterinary professionals by becoming an Uncharted member. Gain exclusive access to valuable resources and benefits, including the Leadership Essentials Certificate, as part of your membership. Join us today at https://unchartedvet.com/uvc-membership/.

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love to hear discussed on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss invited special guest Bill Schroeder to come discuss something all of our practices should be getting ready for - the big slow down. We know that some clinics still have clients coming out their ears while others are experiencing a very rapid slowing of appointment volume. So many of us have been focusing on hiring and retaining team members to support our case loads that we've put things like marketing, updating reminder protocols and website updates on the back burner.

Bill Schroeder owns InTouch Practice Communications (www.InTouchVet.com), a full-service digital marketing agency built specifically for the veterinary community. As an entrepreneur, international speaker, veterinary thought leader, and digital marketing enthusiast who has leveraged his love of people and pets to help veterinary practices grow and thrive - Stephanie thought Bill would be the perfect guest to talk strategy with. Bill's team and their more than 8,000 client success stories are the basis for his speaking sessions and his drive to help practices learn how to actually implement these things in your practice. Bill serves on the Board of Directors for VetPartners, teaches within the MBA program at Purdue University, and can be found teaching from many of the veterinary conference stages around the world.

Stephanie asked Bill to come discuss the three most important things every clinic should be doing right now to keep clients coming in the doors. Between outsourcing google ads and online reputation management, Stephanie and Bill give you realistic tips that you can put into practice today. Let's get into this episode...

UPCOMING INFO/EVENTS
Embark on the last journey to Greenville with us before we venture into uncharted waters!
Uncharted Veterinary Conference: https://unchartedvet.com/uvc-april-2024/
In a world filled with noise—news, content, and promotions bombarding us from all directions—your business struggles to be heard above the clamor. Amid countless messages vying for attention, how can you ensure your message stands out? How can you craft a narrative that gives your brand a distinctive voice and resonates with your community without resorting to shouting?
It's time to anchor down and rise above the sea of noise. Join us this April at the Uncharted Veterinary Conference, where prominent voices in veterinary medicine and beyond will converge to explore how veterinary brands can break through the surface. Prepare to learn, share insights, and make waves in your veterinary practice. Register now to be part of this transformative experience in April 2024 at Uncharted.

If you can't join us in Greenville, consider checking out our new Leadership Essentials Certificate https://unchartedvet.com/certificates/ - you can access the program online OR in person. Our team may be coming soon to a city near you. Check out the program and all our upcoming dates on the website. https://unchartedvet.com/ontheroad

Our Uncharted Leadership Essentials Certificate consists of seven fundamental building blocks, empowers leaders at any level to achieve excellence. This on-demand program offers 8 hours of CE, fostering the skills necessary to lead high-performing and collaborative teams. Exclusive access is granted to Uncharted members as part of their membership benefits, making it the opportune time to join our community! Uncharted Membership: https://unchartedvet.com/uvc-membership/

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love to hear discussed on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Upcoming events: unchartedvet.com/upcoming-events/