CX RIOT RADIO David Powers

were the cyberpunk authors of the 80s and 90s right? Are we heading into a dystopian hellscape of no jobs and megacorps running off of hubris, fear, and cold calculating AI automation while the elites party and the poor starve in drug-addled squalor? What can we do to prepare for the next industrial revolution? Is there anything we CAN do?

Businesses are gonna do what businesses have always done, and if they can do something faster and cheaper, why wouldn't they cut overhead expenses? It's not even a moral issue, it's a 'it is what it is' issue.

This episode of CX Riot Radio explores that.

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On this episode, I talk about the challenges of returning to the office (RTO) and how we can minimize culture rot during this transition. With many employees frustrated and angry about being forced back into the office, it's crucial to handle this shift correctly to maintain a positive work environment. I'll cover actionable steps for executives to follow, including transparent communication, finding flexibility within rigid frameworks, fostering organic social connections, and recognizing employee contributions. I'll also discuss how leadership can set the tone by leading by example. Let's face this challenge head-on and come out stronger together.

https://linktr.ee/caffcx


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In this episode of CX RIOT RADIO we dive deep into what Trades companies need to do to modernize CX for the current age.

There's a running joke that the trades are 10 years behind when it comes to adoption of tech, and yeah, I've seen that. There's some outliers, of course but that's usually because of one or two individuals who have championed the cause and brought the rest of the company into [current year].

I get it, it can be expensive. But it doesn't have to be. Especially if you weigh costs by your average ticket. Should you do that? I dunno, I'm not a CFO, but it makes sense to me.

Here's the LinkTree if you care to take a glance: https://linktr.ee/caffcx




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In this episode of CX Riot Radio we go into Customer Science and after a brief introduction of what the frick it is, we talk about how you can implement in your small to medium business.

This is a introductory episode on the subject, to whet your appetite. To make you hunger for more. To make you shiver with anticipa...tion.

Anyway, here's the link to the article by Colin Shaw: https://beyondphilosophy.com/what-is-customer-science-is-this-the-next-wave-of-change-2/

And here's the LinkTree for all your other needs: https://linktr.ee/caffcx


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in this episode of Caffeinated CX we talk about customer feedback, and more specifically, customer reviews. what they're good for, what they can be used for, what to do with 1 star reviews, and why you should get as many 5 stars as possible. Yeah!


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hey! on this episode of Caffeinated CX we talk about the ROI of great customer service and customer retention/loyalty. It's a doozy!



https://linktr.ee/caffcx




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