844 episodios

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Delivery topics from his new book
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Service Management topics
o Friday: Luigi Ferri

Please subscribe and rate wherever you listen to podcasts.

Service Management Leadership Podcast Service Management Leadership Podcast

    • Tecnología

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Delivery topics from his new book
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Service Management topics
o Friday: Luigi Ferri

Please subscribe and rate wherever you listen to podcasts.

    Service Management Leadership - Think Like a Coin Counter

    Service Management Leadership - Think Like a Coin Counter

    In this episode, Jeffrey discusses Change Management

    Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 5 min
    Ep 20: “Make It Real” – Crafting Meaningful Stories

    Ep 20: “Make It Real” – Crafting Meaningful Stories

    In this episode, kengon finishes his discussion with Stu McDonald of Sunburst Simulations. He also takes on some topical items regarding where things might be headed in the near future

    • 19 min
    Service Management Leadership - Understanding Risk

    Service Management Leadership - Understanding Risk

    In this episode, Jeffrey discusses Change Management

    Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 5 min
    Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing

    Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing

    Alexander and SAMExpert are Microsoft licensing experts, helping organizations with all types of Microsoft licensing needs and situations.

    • 17 min
    Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built

    Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built

    In this episode, kengon continues his discussion with Stu McDonald of Sunburst Simulations on how simulations are built and what we can/should expect from leveraging them

    • 22 min
    Service Management Leadership - Someone Has To Tunnel

    Service Management Leadership - Someone Has To Tunnel

    In this episode, Jeffrey discusses the value of OCM

    Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 5 min

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