The ITSM Practice: Elevating ITSM and IT Security Knowledge Luigi Ferri

In this podcast episode, David Barrow discusses the transformative impact of establishing value-focused communities of practice (CoPs) within organizations. These communities enhance service management and foster career development and mentoring, particularly for marginalized groups. The episode highlights how CoPs break down silos and align digital and enterprise teams to co-create value, thus boosting service quality and customer satisfaction.



For the book reference: An Education in Service Management, is available on Amazon, link https://rb.gy/xxeh2s



In this episode, we answer to:

What benefits do value-focused communities of practice offer to service management?

How do these communities align organizational strategy with digital service delivery?

What role do continuous feedback loops play in the success of these communities?



Connect with us on:

LinkedIn: David Barrow link https://www.linkedin.com/in/solsevenstudio/

Website: https://www.solsevenstudio.com/

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com



Resources Mentioned in this Episode:

Community of Practice, Digital Service Quality, Value Creation, Continuous Improvement, Stakeholder Engagement.



And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.



Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/



Graphics by Yulia Kolodyazhnaya

In today's episode of "The ITSM Practice" we delve into ITIL 4 Problem Management, discussing its essential role in preventing IT Incidents and minimizing their impacts. We explore how Problem Management not only enhances service reliability and stability but also contributes to cost efficiency and a culture of continuous improvement within IT teams.



In this episode, we answer to:

How does ITIL 4 Problem Management prevent incidents?

Why is Problem Management crucial during times of significant transformation?

What are the common misconceptions about Problem Management?



Resources Mentioned in this Episode: ITIL 4, Incident Management Process, Problem Management Process, Service Reliability, Continuous Improvement, IT Service Stability.



Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.



Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/



Graphics by Yulia Kolodyazhnaya

In this episode of the ITSM Practice Podcast, David Barrow explores the crucial role of communication in service management. Emphasizing the significant impact of effective communication strategies, the discussion delves into collaborative practices, transparency, and building trust within an organization. Insights from personal experiences highlight the necessity of communication in enhancing service management, driving towards value-focused outcomes, and ensuring successful stakeholder engagement.



For the book reference: An Education in Service Management, is available on Amazon, link https://rb.gy/xxeh2s



In this episode, we answer to:

How does effective communication influence service management success?

What are the key components of a strong communication plan in managing digital services?

How can service management professionals utilize communication to build trust and transparency across an enterprise?



Connect with us on:

LinkedIn: David Barrow link https://www.linkedin.com/in/solsevenstudio/

Website: https://www.solsevenstudio.com/

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com



Resources Mentioned in this Episode:

Effective communication strategies, Collaborative practices, Stakeholder engagement, Trust-building in enterprise environments.



And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.



Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/



Graphics by Yulia Kolodyazhnaya

In today's episode of "The ITSM Practice," host Luigi Ferri delves into ITIL 4 and its transformative impact on Project Management. Luigi explores how ITIL 4 integrates strategic elements into IT Projects, ensuring they are not only about outputs but about valuable outcomes. Through key areas like Value Streams, Organizations, and Technology, the framework promotes enhanced service value, proactive management, and strategic alignments. ITIL 4's blend with Agile methodologies is also examined, highlighting its role in maintaining flexibility while ensuring structured governance.



In this episode, we answer to:

How does ITIL 4 integrate Project Management into the IT Service Value Chain?

Does the structured approach of ITIL 4 stifle innovation, or enhance it?

How can Agile methodologies be integrated within ITIL 4 to maintain rapid innovation?



Resources Mentioned in this Episode:

Giva, article "Agile vs. ITIL: How Do They Fit Together? Or Do They?", link https://www.givainc.com/blog/how-do-agile-and-itil-fit-together/



Atlassian, article "A practical guide to ITIL 4 in an age of agile", https://www.atlassian.com/whitepapers/itil4



PeopleCert, article "Combining ITIL 4 and Agile best practices for customer focus", link https://www.axelos.com/resource-hub/blog/combining_itil4_agile_best_practices_customer_focus



Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.



Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/



Graphics by Yulia Kolodyazhnaya

In the latest ITSM Practice Podcast episode, David Barrow delves into the transformative potential of broadening the scope of service management beyond traditional IT confines. Emphasizing its pivotal role in digital transformation, the discussion highlights how service management ensures agile, reliable services that enhance customer experiences and drive business success. Advocating for a rebrand to simply "service management," the episode explores its strategic impact on organizations and its appeal as a dynamic career path in the digital age.



For the book reference: An Education in Service Management, is available on Amazon, link https://rb.gy/xxeh2s



In this episode, we answer to:

Should we consider removing "IT" from IT service management to broaden its scope?

How can service management enhance digital experiences and customer satisfaction?

What are the risks and rewards of rebranding ITSM as broader service management?



Connect with us on:

LinkedIn: David Barrow link https://www.linkedin.com/in/solsevenstudio/

Website: https://www.solsevenstudio.com/

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com



Resources Mentioned in this Episode: Digital Transformation, Agile Service Delivery, Customer Experience, Operational Excellence, Risk Management.



And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.



Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/



Graphics by Yulia Kolodyazhnaya

In today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussion includes a detailed examination of how these frameworks work together to manage IT Services and the human aspects of change, ensuring sustainable and effective business transformations. Learn key strategies for overcoming resistance and driving success in organizational changes.



In this episode, we answer to:

What exactly are Organizational Change Management and ITIL 4 Change Management, and how do they intertwine?

Why is it beneficial to combine ITIL 4 with Organizational Change Management?

How can resistance to change be effectively managed and overcome?



Resources Mentioned in this Episode:

PeopleCert, article "ITIL 4 Organizational Change Management: bringing people on the journey", link https://www.axelos.com/resource-hub/blog/itil4_organizational_change_management_bringing_people_journey



ITSM Tools, article "Organizational Change Management – An Overview", link https://itsm.tools/overview-of-organizational-change-management/



PeopleCert, article "ITIL Practitioner: Organizational Change Management", link https://www.axelos.com/resource-hub/blog/itil-practitioner-organizational-change-management



Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.



Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/



Graphics by Yulia Kolodyazhnaya