Выпусков: 5
Beyond the Survey Jake Bauer
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- Бизнес
Taking your Customer Experience to the next level. As the world evolves, experience should as well. Jake tackles the more than just CX, he speaks to PX, EX, brand experience, product experience and beyond including your everyday experiences in general and how they all work together to create something extraordinary and lasting. Each episode a different topic is covered in an effort to sort through all the data and noise to learn something new about experience and how to apply it to your life, business, and the world.
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Your Metrics Don't Matter
Metrics are important, they are what help organizations understand and know what's happening inside their business. There are hundreds if not thousands of metrics that have been proven to work and get results. But which ones are right for you?
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The Essence of Experience
In this Episode I talk about discovering the Essence of Experience, telling stories, and finding the missing opportunities to create awesome experiences.
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Why so Serious?
Jake talks about how to keep experience programs exciting for you, the organization and customers. Keep your surveys short, simplify, analyze and report, the change continuum.
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Who is the Real Customer?
In this weeks episode Jake tackles the big question of, "Who is the real customer? " And talks about the experience hub, and collaborating data with the organization.
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Going Beyond the Survey
Experience is what you get when didn't get what you wanted! Jake answers questions: What does it mean to go beyond the Survey? Why does experience matter? How to handle feedback. Make Experience Matter!